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Hi,
Thank you for raising this. I’ve just logged in to my web account and I have the same issue. I will be querying this at some point. The 60+ Oyster card still appears in TfL Go, so I’m really not sure what’s happened. If I’m checking up on things at home I will usually use the web account, so I’d prefer it to be back there if possible.
And yes, the address check functionality is still suspended as far as I know. You can carry on using the card until they get round to sending an address check email, at which point you will have to pay the fee to continue using it.
I have recently acquired a 60+ card and have successfully added it to my TFL account that I already used for my existing PAYG Oyster.
I also added my son’s Zip Oyster as well for completeness, as it allows me to see the PAYG balance on his card for when we go on the cable car.
What I do see is that the expiry dates on the TFL website are different to those on the cards (which match those on the photocard website). I find that strange. In the case of my son’s card the expiry date is shown as 31 Dec in the year following it’s expiry – so that shouldn’t cause a problem. My 60+ Oyster card’s expiry date is shown as more than a year before it’s actual expiry date (and is 6 years after it was issued).
Has anyone else seen such anomalies?
Hi Dave,
Thanks for reminding me about this.
To answer the original query, the 60+ Oyster is internally described as an elderly persons freedom pass. They are apparently not allowed to be added to Oyster online, so the card had been hidden from my account. The nice lady I spoke to has unhidden mine again, but said that it might get hidden again at some point in the future. Anyone else with the same issue can call the helpdesk. You need to speak to the Oyster card section, NOT the photocard section. I was batted between both until I got someone who understood.
Now about expiry dates. Yes, this is a long standing problem. My 60+ Oyster says that it expires before my 66th birthday on Oyster online (6 years after it was issued). On the photocard website it says both the correct date (15 days after my 67th birthday) and the incorrect one under the somewaht superfluous line showing no credit. I’m certain my kids zip cards all had similarly weird dates printed on the card which didn’t match the actual expiry. While potentially confusing, I wouldn’t worry too much about it. The correct date will be encoded on the card itself.
Hope that helps everyone.
A further update. Just after replying to this I received the email asking me to pay for the yearly address check. This means that they are probably close to catching up as mine was due in December.
Thanks for the updates Mike. As I can access my journey history from the photocard site I’ll leave it as it is.
Thanks for the feedback Mike.
In case it ever helps anyone else it’s possibly worth pointing out the confusion on the TfL website when applying for the 60+ Oyster. They say you can apply two weeks before your 60th birthday. I tried 14 days before, I tried 13 days before – to no avail. I called TfL and they told me that it’s actually 10 days before. I tried 11 days before and it worked.
What is stated on the website and is actually true is that you can use the card as soon as it arrives – you don’t have to wait until your birthday!
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