Deleting old Debit cards from my Oyster Account

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  • 05/04/2021 at 19:09 #873
    Geoff Kennell
    Participant

    Hi,

    Just topped up my Oyster card, and had to add a new debit card as the previous one had expired.

    The old card however is still on my account, but I can’t see any way to delete it, or another card that I want to stop using.

    Any help would be most welcome.

    Geoff

    05/04/2021 at 21:48 #876
    Mike
    Moderator

    I can’t access the system at the moment but will check tomorrow.

    05/04/2021 at 22:11 #877
    Geoff Kennell
    Participant

    Thanks Mike.

    07/04/2021 at 23:59 #878
    Chris D.
    Participant

    I’m not sure if you’re referring to the oyster app, or the oyster website… but on the website, when I went through this, I had to attempt to add another top up and on the last page of that the option presented itself to remove any unwanted cards (as a link under each card).

    NB you can’t delete a card that’s associated with auto top up, so if you do have such a card you’ll need to go to auto top up settings and change the associated card first.

    08/04/2021 at 07:58 #879
    Geoff Kennell
    Participant

    Thanks Chris.

    I was referring to the website, and it’s not an auto top-up card, so I’ll have to have a closer look next time I top up.

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