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As waterloo LU has no connection between the W&C platforms and the rest of the LU lines without passing through gates, and one of which has a validator; How would one make a journey involving the W&C? Should the validators by W&C be ignored?
If I ignore the validators, I cannot then tap into waterloo LU gatelines, and having waved my oyster card to the gateline staff, they let me through, but I got charged two max fares.
???? – 13:55 [No touch-in] to Warren Street
12:45 – ???? Russell Square to [No touch-out]If I tap out at the validators then tap in again at the gatelines, I get charged two separate journeys:
17:51 – 18:06 Waterloo [London Underground/National Rail] to Goodge Street
17:44 – 17:51 Bank to Waterloo [London Underground/National Rail]Thank you
Hi kijeta,
Neither of those journeys have been charged correctly. The two max fares one is interesting because 70 minutes is the usual maximum allowed for a single zone, but in zone 1 that is extended to 90 minutes so there shouldn’t have been a problem. For the other one I wonder whether there was a timing issue and the validator recorded a time after that received from the gate.
I would contact the help desk and ask them to look into both journeys and explain why they have been mis-charged. At the very least they should convert both to a single zone 1 fare of £2.70/£2.80. If they do give you an explanation (and I hope they will), please do come back here and let us know what they say.
The timing issue is one that I have seen before, though it is very rare. In most cases it won’t have any effect, but where an interchange with a very short walk between readers is involved it could cause issues.
To answer you direct question, you’re supposed to use the validators at the W&C exit but the system is supposed to join the journeys up.
I’m surprised the gate line staff let you through the barriers just because you waved a card at them. They’re not supposed to.
Apologies for not posting an update.
I did call the oyster helpdesk, who have refunded 7.15 (I was charged 4.45 + 4.45 = 8.9, I should have been charged 1.75, so they refunded the difference)
I then asked them whether they could provide an explanation, replying that it’s because I have exceeded the maximum journey time limit (although I don’t think I had)
Thanks for the update.
You didn’t exceed the maximum journey time. The TfL website says that 90 minutes is allowed for a journey in zone 1 only. Can you reply back to them and dispute their assertion? The webpage is https://tfl.gov.uk/fares/how-to-pay-and-where-to-buy-tickets-and-oyster/pay-as-you-go/keep-within-maximum-journey-times.
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