Negative balance – does capping still work there?

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  • 17/08/2023 at 08:11 #5048
    Duncan
    Participant

    Hi, if you make a journey and then you have a negative balance after touching out but enough to hit a daily cap, would you still get capped?

    17/08/2023 at 08:19 #5049
    Duncan
    Participant

    To make it more clear, let’s say your balance is at £3. You make a Z1-6 journey which costs £3.60 (off-peak). You have £3.50 left before hitting the daily cap of £14.90. When touching out, your balance would be £-0.50. You’ve hit the daily cap. Would you still get capped if you have a negative number balance?

    17/08/2023 at 23:50 #5053
    Mike
    Moderator

    Thanks for clarifying the question, and apologies for the delay answering.

    In the situation described, capping would still work, but the card could not be used for any further travel until the negative balance was cleared.

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