- This topic has 11 replies, 3 voices, and was last updated 6 days, 14 hours ago by
.
-
Posts
-
Greater Anglia are saying this about extension tickets.
Thank you for contacting Greater Anglia Customer Relations regarding your over 60 oyster card.
To confirm, the service you take does need to stop at Harold Wood for you to use the ticket from Harold Wood to Ipswich.
As most direct services have Stratford as the last valid station for the Oyster card, you will most likely need to get a ticket from Stratford to Ipswich.
Hi Vincent,
Sadly Greater Anglia are making things up.
The 60+ Oyster Card is an off-peak zones 1-6 travelcard with a few TfL related extensions. As a zonal and season ticket, the train DOES NOT need to stop where you change from one ticket to another. Please quote condition 14.3 of the National Rail Conditions of Travel to them.
If they’ve said this using public social media then please reply with the link and I’ll put them right publicly.
Hi Vincent,
No it isn’t. Between Harold Wood and Shenfield the 60+ Oyster is only valid on Elizabeth line services.
Hi
I have a further response from Greater Anglia disputing my use of over 60s Oyster along with Zone 6 extensions from nominally Harold Wood. I did mention NRCC 14.3.
Thank you for contacting Greater Anglia Customer Relations.
While you mention Section 14.3 of the National Rail Conditions of Travel, this would not apply in this instance. Over 60’s Oyster Cards can only be used between Stratford and London Liverpool Street on Greater Anglia services.
So if you are travelling on a Greater Anglia service, your boundary station would be Stratford.
Once again thank you for contacting Greater Anglia, should you require any further assistance in the future, please get back in touch.
Kind regards,
Matthew
Customer Relations
Greater Anglia<Sigh>
If you were using the 60+ Oyster to travel to Shenfield on a Greater Anglia service and didn’t have any other ticket then they would be correct (unless the train called at Romford). But the 60+ Oyster, like the London Freedom Pass, is an off-peak zone 1-6 travelcard and the usual rules apply about combining with other tickets. As long as you have a ticket valid from the boundary of zone 6 then you are absolutely fine.
I suggest you write again stating that:
- You know that the 60+ Oyster cannot be used on its own to Shenfield
- You are sure that if a Greater Anglia train called at Romford that it would be valid to use all the way to Romford on a Greater Anglia service (cite the xx23 and xx53 departures from Liverpool Street on a Sunday).
- You are also certain that when combined with another ticket valid from the boundary of zone 6, the 60+ Oyster is as valid as a London Travelcard providing that travel is not before 0930 on weekdays.
I have received the following from London TravelWatch.So good news. Thanks for your support:
I hope all’s well with you. Since I wrote to you I’ve had a reply from both Greater Anglia and the RDG.
I’m pleased to let you know that, by using your 60+ Oystercard and another ticket from Harold Wood to Ipswich means the train doesn’t have to stop at Harold Wood for it to be a valid ticket. This has been confirmed by both Greater Anglia and the RDG. I’m glad this has been confirmed as I did wonder if the terms and conditions may’ve changed and we were unaware of it.
Greater Anglia has asked I pass on their sincerest apologies for the confusion that’s been caused as nothing is worse than being given the wrong information by their Customer Relations team and Train Manager. I would like to assure you this is being taken up, internally, as a training issue. However, they would like to identify the Train Manager and have asked for the time and date of your journey. Greater Anglia will then be able to take up the matter with them directly. Can you please give me this information and I’ll pass it onto Greater Anglia.
Thanks for the update, Vincent. I actually sent my own query to GA on the basis that I also have a 60+ Oyster card. The initial response claimed that customer relations didn’t have enough information because the 60+ isn’t a GA product. The advisor said they’d forwarded my query to a manager. Let’s hope I get the right response next time.
It will be an unknown saving for many Londoners and clearly not a regular thing for GA.
It should be built into the online purchase just like having a senior rail card is.
How many people will know they can get a boundary zone ticket in combination!
This seems to be correctly explained on Greater Anglia’s own website.
https://www.greateranglia.co.uk/tickets-fares/daily-tickets/oyster-cardsSee the section headed “Travelcard on Oyster”
Unfortunately it seems to be common across all train companies that not all advisors understand how fares are applied.
- You must be logged in to reply to this topic.