Overcharged bus cap on Oyster

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  • 31/03/2024 at 12:20 #5551
    Chris Hein
    Participant

    This morning the clock went forwards an hour and I boarded an N89 at 0445 (it was running late!)

    Changing to an N9 at Charing Cross to Heathrow

    Followed up by an SL7 back to East Croydon

    I then got an SL5 back to Bromley and am currently on an SL3 home.

    I’ve been charged £1.75 for the N89.
    £1.75 for the N9
    £1.75 for the SL7 and
    £1.75 for the SL5 making a total of £7

    However, the issue seems to be the N89 as although I boarded at 0445 it shows the time of boarding as 0345 therefore gone as fare for yesterday despite being in today’s 0430-0429 cap.

    How do I go about getting a refund as I worry that I may struggle getting TfL customer service to understand that I travelled on the N89 at 0445

    Chris

    31/03/2024 at 13:46 #5552
    Mike (admin)
    Keymaster

    Hi Chris,

    I don’t think you’ll have any trouble. I’d say that buses not going forward an hour mid journeys is probably a known issue and if you explain what happened they’ll refund.

    Let me know what happens tomorrow.

    01/04/2024 at 12:29 #5568
    Chris Hein
    Participant

    Hi Mike,
    I’ve been told to wait 48 hours as may get an automatic refund.

    Will contact them again tomorrow if not.

    Chris

    02/04/2024 at 16:46 #5587
    Chris Hein
    Participant

    Spoke to TfL again and explained what happened and they refunded me back the £1.75 straight away.

    Excellent customer service there.

    All sorted 🙂

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