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I made a journey from Chancery Lane, interchanging at Victoria from Underground to National Rail Southern.
When entering the Southern gateline, the gate I used displayed both a green arrow and a red cross simultaneously. I touched my Oyster card and the gate opened, and I took the train. I didn’t touch out afterwards as I was using a boundary zone ticket in combination with my Travelcard.
My app didn’t show an incomplete journey as expected. Instead, the journey closed at Victoria (Underground), which seemed that the gate didn’t register my touch in its end.
Was my Oyster card touched in after passing that gate?
Hi Michael,
If this was today (August 1st) then I’d check again on your full account tomorrow. Fortunately you haven’t committed an offence because you held a valid travelcard and an extension ticket. It’s possible that the gate was faulty, or that it hasn’t uploaded it’s touches straight away.
If the touch in doesn’t appear tomorrow then it’s up to you whether you report this to the helpline. You’ll neither have been overcharged nor undercharged, so it’ll just be to report a curiosity.
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