When OSI is at a disadvantage

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  • #5258
    Martin Phillp
    Participant

    I should have checked the OSI times at Tottenham Court Road, Oxford Circus and Bond Street (Elizabeth line) as it appears Oyster has counted three journeys as a single journey.

    12.45-13.27: Forest Hill to Tottenham Court Road (Northern/Elizabeth line gateline)
    13.35-13.42: Tottenham Court Road (Central line gateline) to Oxford Circus.
    13.56-????: Missing touch. (Bond Street EL)
    ????-14.41: Missing touch – Forest Hill.

    #5260
    Alan White
    Participant

    Yes, I’ve been caught out by those annoying OSIs at Oxford Circus and Bond Street. See the comments on 21 Dec 2022 near the bottom of https://oysterfares.com/information-pages/maximum-journey-times/#comment-17161

    In my case it didn’t cost me anything as I was fortuitously just inside the MJT. In your case, I’d either correct it online if you can or phone TfL.

    Someone should also complain about these daft OSIs. As I said, I doubt that anyone, even those of us who have a decent understanding of the system, would expect there to be an OSI between adjacent stations on the same line.

    One wonders how much TfL is making on these two from customers who don’t pay attention to their spending.

    #5261
    Martin Phillp
    Participant

    I received an automated refund of £6.80 today.

    #5268
    Si Hollett
    Participant

    “Someone should also complain about these daft OSIs.”

    It’s not daft, it’s the Victoria-Elizabeth interchange – on the street because the cramped and over-crowded Oxford Circus couldn’t handle a behind-the-gateline interchange (which would have a lot more footfall than the unpublicised current one). Perhaps it would be better if it would just be to the Hanover Square entrance of Bond Street, but that would create other issues (what if that entrance is closed, confusion that it doesn’t work for the other entrance, etc) – and other than intra-station interchanges, there’s no OSIs specific to certain gatelines.

    • This reply was modified 1 year, 1 month ago by Si Hollett.
    #5270
    Alan White
    Participant

    I can see we’ll have to agree to disagree 🙂

    Oxford Circus to Bond Street is 500m – 5 minutes – along Oxford Street, yet the OSI is a massive 20 minutes. That’s easily enough time to arrive, do some shopping, enter at the other station, and return home. That’s exactly – perhaps aside from the shopping – what Martin Phillp did: his journey was a return to Oxford Street from Forest Hill. That’s clearly at least two journeys yet TfL thinks it should be one. It’s nonsense.

    As you can tell, I have an aversion to OSIs in general, and poorly implemented ones like these two make things worse. A journey should start at touch in and end at touch out; the next touch in is a new journey. OSIs, especially when combined with MJTs, serve only to complicate.

    This is why I always use Travelcards: all these problems don’t exist.

    #5271
    Martin Phillp
    Participant

    I’m not too bothered about the TCR OSI as it was a sensible transfer after I visited the bank on TCR.

    The second one was frustrating as I went to do some quick Christmas shopping in John Lewis and then walked over to Hanover Square to use the Elizabeth line. I was in a rush to return home, so the OSI if I stayed for longer wouldn’t have been an issue.

    Clearly TfL are aware as I got an automated refund recognising that it should have been £3 for two journeys including the OSI at TCR and the journey from Bond Street EL to home being £3.

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