There has been considerable unrest over the abolition of the cheaper adult off-peak cap, particularly in zones 4-6 where the increases are quite significant. Of course this was part of the package which made commuting 2-3 times a week at peak times a lot cheaper, but it disadvantaged a number of people who work part-time or shifts and travel at off-peak times.
So, from April the off-peak caps of £8.00 (zone 4) and £8.80 (zones 5-6) will be re-introduced for people travelling 2 or more times a week, or 8 or more times in 4 weeks. Refunds will be back-dated to January and then processed every month. The process is supposed to be automatic, though what happens where people have changed Oyster card or contactless payment card is not clear. It’s possible that once the new system is running the adjustments for contactless users will be made as they become due, because the back office processing is already capping by Monday-Sunday week, perhaps with a sweep up to catch anything that slips through the net.
This change should also benefit leisure users as long as they travel at least twice a week and will certainly increase the benefits of Oyster over paper tickets when used regularly.