Hi, I’m posting on this thread as I think I have a related issue with an Oyster discount entitlement.

This does not involve caps, but the calculation of an an Oyster fare for a single journey into zone 1 in the evening peak. My Oyster card has the NR senior railcard discount applied.

I have two examples of journeys, tapping in during the evening peak between 16:00 and 19:00, but because the journey terminated in Zone 1 the charge on my Oyster should have been the Off Peak discounted fare.

The first is from Cheshunt NR to Zone 1, transferring from NR to LU at Tottenham Hale by tapping out/in.
The Off Peak discounted fare is £3.10, but I was charged £4.90.

The second example is from Hertford East to Zone 1, again transferring from NR to LU at Tottenham Hale.
The Off Peak discounted fare is £6.45, but I was charged £7.00.

It appears to be significant that I tapped out/in at Tottenham Hale as the amount I was charged on each occasion was the discounted Peak fare from my origin station to Tottenham Hale NR rather than the discounted Off Peak fare to Zone 1.

My questions are:

1) Is this overcharging for evening peak journeys terminating in Zone 1 a known issue?

2) If my Oyster did not have a discount entitlement would the overcharge eventually be resolved through the back office process?

3) Could the overcharge be avoided by not interchanging outside Zone 1. e.g. in my examples by interchanging at Liverpool Street NR/LU or travelling via Stratford where tap out/in between NR/LU is not required?

Regards,