Len Maull

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  • in reply to: Overcharged for off-peak journey #4034
    Len Maull
    Participant

    I have received an E-Mail this morning telling me that they are giving me a refund of £5.05
    I don’t know how they work that out I asked for £2.80 .
    The customer adviser states that “On this occasion we can offer a refund of £5.05 but you may not receive a refund for this in the future as we go off your journey history statement for the time of tapping in/out.
    I received the previous details regarding tap in/out times and the new one today.
    How many other oyster card users do not bother to check their oyster journey statements. Thanks for all the help. In future I am going to use paper tickets
    Day Travelcard plus Z6- Peterborough [TL/GTR]. And its cheaper and I will not need to do any tap in/outs anywhere and can switch eg at Blackfriars with the tickets.
    Once again thanks for all the help. A true success.

    in reply to: Overcharged for off-peak journey #4028
    Len Maull
    Participant

    On both occasions I came down the escalator turned left and straight across to the gate line that is by the South Eastern Tickets Office.

    in reply to: Overcharged for off-peak journey #4024
    Len Maull
    Participant

    I have received a reply from TFL stating that they cannot make a refund as there system tracks the touch in time as being 18.55.
    I thought I would check the outbound from Dartford at 10.55 to London Bridge
    Realtime Trains shows the arrival at London Bridge at 11.36 1/4 [Train 2C30]
    In order to purchase a ticket to Peterborough I passed though the gate line at 11.32 Dartford 10.49 London Bridge 11.32.
    Something radically wrong here.
    Can you check this out.

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