Luke

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  • 07/06/2022 at 11:31 in reply to: Charged twice for Liverpool Street interchange – really?! #3933
    Luke
    Participant

    Hello again. TfL has just emailed me about refunding me.

    Here’s the reason given for the extra fare charged, but there wasn’t any “delay”:

    “Our system didn’t recognise the delay on our service and has charged you for two separate journeys.”

    03/06/2022 at 14:00 in reply to: Charged twice for Liverpool Street interchange – really?! #3909
    Luke
    Participant

    Hello Mike. Here’s the detail, together with the day before, going west to east, for a comparison, when I didn’t have to go through a gate at Liverpool Street. But I’ve used the back-of-the-westbound-Central-line-train Liverpool Street exit and entered the ‘main’ tube station without a problem many times before over the years!

    Statement

    01/06/2022 £6.60

    Snaresbrook to Liverpool Street (London Underground)
    13:45 – 14:05
    £3.10

    Liverpool Street (London Underground) to West Drayton
    14:06 – 15:10
    £3.50

    31/05/2022 £3.50

    West Drayton to Wanstead
    11:41 – 13:07
    £3.50

    03/06/2022 at 13:12 in reply to: Can TfL charge peak fare on a bank holiday? #3906
    Luke
    Participant

    I edited my reply before I saw yours. You’re right – it doesn’t look like ‘plan a journey’ knows today is a bank holiday.

    03/06/2022 at 13:05 in reply to: Can TfL charge peak fare on a bank holiday? #3903
    Luke
    Participant

    Hello. Their single fare finder says:

    “Peak: £3.30
    Monday to Friday from 0630 to 0930 and from 1600 to 1900.
    Off Peak: £1.90
    At all other times including public holidays.”

    But it looks like ‘plan a journey’ doesn’t know about today.

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