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Thanks for your help that worked! And having added it to my account on the website, it also shows on my app.
Shame the Tfl phone line couldn’t suggest that. Checking online, all my previous journey data is correct, so I don’t know why it failed the checks.
Interestingly, the journey I made into London on the same day I got the railcard added hasn’t been discounted, but the journey home has.
Thanks for your help
More hassle!
I used my Oyster card for the first time. Travelled to Farringdon on Thameslink. Walked over to the tube station and asked the guy to add my railcard to the oyster.
He takes me over to the machine and says as my oyster isn’t registered it will ask me for more details. So I had to put in my post code and create a password. He adds the railcard details and all is good – so I think.
(I couldn’t register my Oyster card, because when I tried to register it said I had to use it first!)The next day I try to add the Oyster card to my tfl go app. It asks for my oyster’s memorable word or date. I don’t have a memorable word. So I can’t add it. I phone the tfl helpline. The assistant asks when I bought the card and how did I load money on it, I check my banking app and give her the exact date. She says the date is wrong! She asks for the balance on the card, that’s wrong too! She asks where it was last used. Also wrong. She can see my Oyster card and she can see that the disabled railcard has been added to it, but she can’t help me get it on my app. So I can’t see the balance or check journey history online. She’s raised it to the tech team, up to 15 days for a response.
What is causing all this?
Thanks, all very helpful.
Another problem. I have now bought an oyster card from a local newsagent. I tried to register the oyster card on my tfl account, trying on the website and the app and both say I need to use the oyster card before I can register it. So to travel using it and then wait 24 hours to register it. Does this mean I have to pay full price travel until the card is registered?
Also, the newsagent charged me £10, when I was expecting £7. Its definitely a standard oyster card, not a visitor one.
Thanks for the explanation. It does want me to put a sign in the station to warn people using the ticket machine that it is cheaper to buy a ticket to Kew than to West Hampstead. I wonder how many people are caught out each year?
Thanks Barry, it still makes no sense to me that half the journey costs more than the whole if you need to buy a ticket ahead. In fact buying a ticket from Cricklewood would be only £4 vs from West Hampstead at £6.70.
Seems a good as place as any to ask. I visited Kew Gardens at the weekend. I was intending using the rail 2 for 1 offer for a free Kew ticket. My journey was ELS to KWG, so a change at West Hampstead from Thameslink to the overground. Single off peak price was £6.10 single, £11.90 return. Someone joining me was going WHD to KWG only and their fare was quoted as £6.70 single, £13.40 return. Why does it cost more to travel only half the journey?
Similarly ELS to WHD is also £6.10 single, £11.90 return; ELS to KWG is also £6.10 single, £11.90 return. So the journey from WHD to KWG is effectively free, but starting at the half way point costs more.
Of course, if it hadn’t been the need for a rail ticket, contactless or debit card ELS to KWG is only £3.70 with WHD to KWG being £1.90, which at least seems logical.
