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Since the last fares change, my normal route, Dartford to Marble Arch peak has been charged at £8.90 each way for a total of £17.80 a day, not reaching the Zones 1-8 cap if I don’t have any other travel during the day which I normally don’t. The back-office processing has been reducing this to £17.40 a day, using, I believe, a Zones 1-3 cap and two peak single Zones 4-8 fares. Due to the £1.50 threshhold, I have been getting a refund of £1.60 every 4 days, curiously sometimes in the morning but more often in the evening when I touch in for my return journey. I have now, however, gone 6 days without a refund. Has something changed, either the threshhold, or aren’t they using the combination of caps and extension fares any more?
Hi Nick,
Sadly it is quite likely that they’ve changed something. Can you let me know the last date you received the refund for please?
Hi Mike
Last refund was received on 12/7/22 for journeys made on 29/6, 30/6, 5/7 and 7/7.
Since then I’ve done my normal journey as described on 12/7, 13/7, 14/7, 20/7, 21/7 and 26/7.
Hi Mike
Seems to have been a glitch rather than anything more sinister. With heat warnings and train strikes I hadn’t been travelling as regularly as usual and eventually got 4 days worth or refunds after 6 days and then 2 days later got another 4 days worth so it’s all caught up again. When I got the first refund I had to touch in twice, first time I got an error try again message, not sure if that was connected.
Thanks for the update Nick,
I’d need the error number displayed on the gate to know what might have happened, though I doubt it’s connnected to the pick up of the refund. It is possible that some touch data was delayed getting to the central system or that there was a problem running the overnight process which caused the delay. Good that you’re now up to date.
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