St Pancras Resolution of Overcharge

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I’m delighted to be able to report that the issues at St Pancras over the two bank holiday weekends in May are being resolved.  A GTR spokeswoman said: We apologise to the passengers impacted by this charging error. As soon as we were alerted to the isolated issue our revenue team worked with the technical … Read more

Overcharged at St Pancras?

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Potentially hundreds of Thameslink passengers may have been overcharged over the two bank holiday weekends in May.  On both weekends the line between West Hampstead Thameslink and St Pancras (low level) was closed for engineering work.  Trains from Bedford/Luton terminated in platforms 1-4 at St Pancras (high level) and passengers wanting to continue south had to walk down to the low level platforms (A-B).  The problem is that there was no internal out-of-station interchange (OSI) set up between the Oyster validators for platforms 1-4 and the gateline for platforms A-B.  Thus a journey from Elstree to Blackfriars was charged as two journeys; Elstree to St Pancras and St Pancras to Blackfriars.

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Oyster Not Always Cheaper

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Thanks to a keen visitor I can confirm that in certain circumstances a pair of full adult peak singles is more expensive than the paper anytime return.  The journey must be in a single zone (2, 3, 4, 5 or 6), be priced on the NR1 fare scale (see guide to fare scales) and both directions must be made at peak times (0630-0930 or 1600-1900).  There are some quite reasonable length journeys, especially in zones 2 and 6, like Caterham to Purley or Lewisham to Clapham Junction via Denmark Hill.  The peak Oyster single is £2.30 making £4.60 for a return while the paper return ticket is £4.40.

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Hello Meridian Water

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Monday 3rd June saw the opening of London’s newest station, Meridian Water.  It replaces the old Angel Road which has already seen quite a lot of demolition work since the last trains called there on Friday 31st May.  For the time being the service will be the same as that at Angel Road, but later … Read more

Revenue Protection

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While travelling around London last weekend I came across this poster detailing the results of some targetted enforcement earlier in the year.  It’s a timely reminder that both TfL and the TOCs take revenue loss (fare evasion) very seriously.

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Most Used OSIs May 2019

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TfL have very kindly provided updated data showing how many journeys made use of each OSI in the system. The data was recorded over a four week period in April/May 2019. The top 3 remain the NR to LU interchanges at South London termini, though London Bridge has overtaken Victoria.  The accessible route OSI at Woodford has now started being regularly used while no-one now walks between Hackney Downs and Central other than by the  footbridge linking the two stations. The slightly lower figures for many entries is probably down to the fact that there were 3 bank holidays in the period.

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New fare database from 19th May

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As far as I know there are no major changes at this intermediate fare change date.  However, the error with zip 11-15 fares from Epsom has been corrected, as has the fares between Epsom and Stoneleigh which is back in zone 5 where it should be.  Fares for Meridian Water (replacing Angel Road) are ready, … Read more

The Epsom Story (Part 2)

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OK, I’ll come clean, I had forgotten about this.  In part 1 I explained how difficult it must have been to get agreement between the various companies involved.  I’m now going to express my frustration in trying to get information. For both the Epsom and Hertford North extensions TfL pass pretty much every query over to GTR.  This includes infrastructure questions like will gates at a station operate with a particular travelcard loaded on an Oyster card. Now to me the answer is either yes or no, and I’m sure someone at TfL can confirm that.  It’s not breaking any confidentiality because it’s confirming what will actually happen in a technical scenario.  With Epsom it’s even worse because while GTR lead the project, the fares are set by SWR.  So, rant over, on with the story.

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Daily Caps now on Fare Finder

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My Easter present to you all is the addition of daily caps to the results returned on my fare finder.  To access that just click on the yellow button at the top of every page of the site.  Or, particularly if you are on a mobile phone, you can see a standalone version at https://oysterfares.com/off. … Read more

Journey History page re-write

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After way too many years I have finally got round to updating the journey history page. The heading now includes queries as that is TfL’s prefered method of contact when querying a contactless journey. A series of screen shots explains how to get to the form to do this.