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Hi Mike,
My Oyster card has been overchaged for a journey yesterday.
I touched in at Willesden Green, touched out at West Hampstead (Underground) and re-entered at West Hampstead (Overground), and touched again at Highbury & Islington (Victoria line standalone reader) with the intention to end my journey there, as I switched to a National Rail ticket for travel to Royston.
However, it didn’t close my journey, but instead, started a new journey.
What did I do wrong?
Sunday, 09 March 2025
£5.95 daily total
17:37 – 18:23 Hackney Central to Willesden Green £1.30 £29.50
18:23 Touch out, Willesden Green +£3.35 £29.50
18:05 Touch in, West Hampstead [London Underground] £3.35 £26.15
18:04 Touch out, West Hampstead [London Overground] +£3.35 £29.50
17:37 Touch in, Hackney Central £4.65 £26.15
09:31 – ????
Willesden Green to [No touch-out] £0.00 £30.80
09:31 Touch in, Highbury & Islington £0.00 £30.80
08:56 – ????
Willesden Green to [No touch-out] £4.65 £30.80
09:08 Touch in, West Hampstead [London Overground] £3.35 £30.80
09:07 Touch out, West Hampstead [London Underground] +£3.35 £34.15
08:56 Touch in, Willesden Green £4.65 £30.80Hi Michael,
That’s a mystery. You’ll need to get onto the helpdesk for that, and push them to explain exactly what happened. The bit I really don’t get is the summary line “09:31-???? Willesden Green to [No touch-out]” when the only touch beneath that is the entry at Highbury.
Let me know what they say.
My thought/question is did the touch at HHY continue the existing journey (rather than start a new one)?
My thought/question is did the touch at HHY continue the existing journey (rather than start a new one)?
It’s a possibility, though not what it should have done. Let’s see what TfL come back with.
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