It’s come to my notice that there is a problem for travelcard holders on Oyster with the gates for platforms 2-5 at Paddington. If you travel in from the West using a ticket to the boundary of the highest zone on your travelcard, then touch out using your travelcard at those gates, you will be charged a fare from Heathrow using Heathrow Express. The same will also apply in reverse. That’s a £22/£25 interest free loan to TfL until the help desk issues a refund.
TfL are aware of the issue and I’m waiting for a response.
That’s pretty strange considering Heathrow Express is almost exclusively booked for Platform 7
Hi Donnie,
Indeed. I think the same settings may be being used for all the low numbered platforms. Apart from HEx, all other users should be using contactless so won’t have the same problem.
I think there are still problems at Paddington. I travelled from West Drayton to Great Portland Street earlier and my train happened to arrive one of the Heathrow Express platforms. As a result I got charged for two seperate journies instead of one. I’ll call the helpline tomorrow and I’m sure they will refund, but a bit annoying and will catch others out.
Thanks George,
I agree it will catch people out. I’ll pass on the comments.