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I haven’t tried to travel since, the email said to make payment within 3 working days which would be Wednesday and I will trigger another auto top up on Tuesday so I’ll see what happens then. @Adam did your card get the top up? Mine did, as it should have done, so looks like two different issues.
Thanks Mike, I have just phoned the helpdesk and apparently everything is fine. Despite what the machine said, the card is registered to me. He said it could be an issue if she tried to add a Travelcard because it clearly isn’t on a card registered to her but as long as the photocard number on the Railcard agrees to what is on the Oyster (it does, we both double checked) there won’t be a problem. He could see the discount set on the card and said it won’t disappear after 2 days which is what we were told. He also said there is no way to transfer a card to another account, we would have to cancel that card for a refund and start again with a new card (and fee…).
Hi Mike
Seems to have been a glitch rather than anything more sinister. With heat warnings and train strikes I hadn’t been travelling as regularly as usual and eventually got 4 days worth or refunds after 6 days and then 2 days later got another 4 days worth so it’s all caught up again. When I got the first refund I had to touch in twice, first time I got an error try again message, not sure if that was connected.
Hi Mike
Last refund was received on 12/7/22 for journeys made on 29/6, 30/6, 5/7 and 7/7.
Since then I’ve done my normal journey as described on 12/7, 13/7, 14/7, 20/7, 21/7 and 26/7.
Hi Mike
By way of update, I used the card Tuesday to Thursday last week, running up a refund of £2.10 and ending with a card balance of £17.80. Just touched in at Dartford this morning and my balance showed as £39.90, so the refund plus auto top up. Would be interesting to know if auto top up would have been triggered if the refund had taken me over £20. Anyway it certainly looks like the Sunday night calculation re-queues the refund as you summised in another post.
Since the fare increase, I have been capping at £16.70 whereas the Zone 1-8 cap is now £17.40. Not being able to work it out and for no reason other than sheer curiosity, I put in a FOI request to which I received the following reply:
Contactless uses the best value combination of cap and extension fare for the journeys made. Extension fares are set for each zonal combination and mode – “mode” in this context is defined by the fare for the relevant journey leg(s) being set by TfL alone, by the Train Companies, or by both. They are based on pay as you go journey fares, though there is one common extension fare for each zonal combination/mode whereas actual point-to-point fares may vary by individual journey. This common extension fare may be based on a generic notional journey which cannot be made in reality, at a lower price than any specific real journey. For your specific journey, the calculation is:
Zone 1-3 daily cap 8.70
Zone 4-8 extension fare x2 8.00
Total charged 16.70
