Paddington Gates Overcharging

It’s come to my notice that there is a problem for travelcard holders on Oyster with the gates for platforms 2-5 at Paddington. If you travel in from the West using a ticket to the boundary of the highest zone on your travelcard, then touch out using your travelcard at those gates, you will be … Read more

Bye Bye Oyster Deposit

As exclusively revealed on this website two months ago, TfL are phasing out the Oyster card deposit from February 23rd.  Cards purchased before that date will still retain the £5 deposit which can be cashed in when returning or cancelling the Oyster card.  From Sunday 23rd onwards an Oyster card will cost a £5 fee.  If the card is retained then that £5 will be added to the PAYG credit balance on the first anniversary of purchase.  Unused credit will still be refundable at any time, along with the deposit on older cards.

The main reason for making the change

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Same Station Exit Oddity

My son stumbled across a little known oddity of making a same station exit last month.  He touched in at Crayford and after a few minutes was informed that the line was closed because of a fault.  He touched out and I drove him to nearby Slade Green where he touched in on the validators.  Further along the line his card was inspected by a Southeastern RPI and he was told it wasn’t validated.  Thankfully the RPI responded to my son’s protestations by scrolling back through the journey history and he noticed the Crayford to Slade Green journey.  He decided to let my son carry on, and on touch out at London Bridge an incomplete journey was recorded.  I called TfL the next day and they refunded the overcharge.

What actually happened was a mystery to the customer service staff at TfL,

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Site Updates for 2020

The Fares Guide section now has pages for the 2020 fares and the fare finder is also showing the updated fares. Other pages will be updated where necessary over the next day or so.

Change to Oyster Deposit

News has leaked out that TfL are to change the Oyster card deposit at some point in the new year.  The date hasn’t been agreed yet, but it is NOT linked to the new fares.

When this change takes place the £5 refundable deposit will be replaced with a £5 fee.  This is to encourage use of contactless payments for short or infrequent visits to London.  The good news is

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TfL Online Password Reset

At 2pm this afternoon TfL locked everyone out of their online accounts pending a password reset.  All you need to do is click on the forgotten password link and enter your registered email address.  If that address exists on the system you’ll be sent a link to enable you to set a new password.  Once done everything will work again.  While locked out, all Oyster cards and contactless cards will still work for travel, and topups can be made at stations and ticket stop shops.

The beginning of this story dates back to August when a number of TfL accounts were accessed maliciously using a list of email addresses and passwords stolen from other companies.  Where people have re-used the same password on multiple sites the hackers were able to get in.  TfL spotted something was up because there were suddenly a large number of invalid logins using email addresses that didn’t exist on their system.  The online system was taken down immediately, limiting the success of the attack,

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Contactless to Welwyn Garden City

The final PAYG extension for the year, covering Welham Green, Hatfield and Welwyn Garden City went live on Tuesday.  As with Luton Airport Parkway, only contactless payment cards and devices are accepted, not Oyster cards of any variety.  The full range of paper tickets are also still available and may well work out cheaper at … Read more

Auto Topup – Faster Payment Delayed

I’ve now had confirmation from TfL that the payment changes to auto topup have been postponed until next year.  So all that’s currently happened is the raising of the threshold to £20.  I’d still recommend always ensuring that you have plenty of funds available on the linked bank card and make sure the emails from … Read more

New Fares for 2020

In amongst all the election stuff and other sensational news stories, the Mayor released his decision on fares for next year.  It’s pretty much as expected – bus, tube, dlr, most London Overground, most TfL Rail and National Rail inter-available single fares all frozen for the 4th year.  Other National Rail fares and caps/travelcards all … Read more

Changes to Auto Topup

Anyone using auto topup on an Oyster (or zip) card will have received an email yesterday.  The key points are: From Sunday 17 November 2019, the Auto Top-up threshold will change to £20. From this date, your Oyster card will be topped up with your chosen value when your balance falls below £20. You will … Read more