Capping to Reading, Luton Airport etc

Last month (April 20th) TfL quietly switched on capping for contactless only stations.  I say quietly because with only essential travel being undertaken at the moment it is unlikely that anyone is actually reaching the caps.  They also confirmed that since January 2nd 2020 anyone who exceeded the relevant caps from those stations will have received an automatic refund.

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Mayor seeks reversal of under 18 fares

Mayor of London, Sadiq Khan, has written to the transport secretary, Grant Shapps, asking him to reconsider the instruction to remove free bus travel from under 18s.  The letter has been made public and is reproduced here.

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Buses to start charging again

TfL has begun insisting that people touch in when making bus journeys again.  From today, those using single door buses and the new Routemaster ‘Boris’ buses which have readers by the middle door will be expected to validate their Oyster or contactless card or device.  Other two door buses will follow once modifications to the … Read more

Season ticket refunds

At the beginning of the lockdown the government relaxed the rules about refunding season tickets.  This meant that you could backdate your claim back to the last day you used the ticket and that the admin fee would be waived. TfL are following these rules for refunds of travelcards stored on Oyster cards, but the … Read more

Brief Updates

While the government stipulates that only essential travel by key workers should be undertaken, there is not a lot going on to report here.  However, there are some things still happening and this is a summary of key points: London Buses are now centre door only to protect the driver from contact with passengers who … Read more

Stay at Home – Save Lives

Evidence today shows that public transport across all modes in London is dramatically down on the levels seen just 4 weeks ago.  This is good, and must continue.  Please only travel if your journey is absolutely necessary, and when in the centre of London please try and keep your distance as much as possible. The … Read more

GPay: White is the new Yellow

If you’ve used Kings Cross St Pancras Underground station in the last 3 months you may have noticed that the yellow Oyster pads on the gatelines were changed to a white pad with Google GPay branding.  This was in fact a trial scheme in advance of a year long sponsorship deal.

Later this month over 5600 pads on gates at every Underground station will be changed to the new design (see below).  They will remain white for 12 months and Google has an option to extend the deal subject to agreeing follow on terms.  The sponsorship deal is worth around £1.5m which TfL will reinvest in London’s transport network.

Both parties want to use the scheme

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Paddington Gates Overcharging

It’s come to my notice that there is a problem for travelcard holders on Oyster with the gates for platforms 2-5 at Paddington. If you travel in from the West using a ticket to the boundary of the highest zone on your travelcard, then touch out using your travelcard at those gates, you will be … Read more

Bye Bye Oyster Deposit

As exclusively revealed on this website two months ago, TfL are phasing out the Oyster card deposit from February 23rd.  Cards purchased before that date will still retain the £5 deposit which can be cashed in when returning or cancelling the Oyster card.  From Sunday 23rd onwards an Oyster card will cost a £5 fee.  If the card is retained then that £5 will be added to the PAYG credit balance on the first anniversary of purchase.  Unused credit will still be refundable at any time, along with the deposit on older cards.

The main reason for making the change

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Same Station Exit Oddity

My son stumbled across a little known oddity of making a same station exit last month.  He touched in at Crayford and after a few minutes was informed that the line was closed because of a fault.  He touched out and I drove him to nearby Slade Green where he touched in on the validators.  Further along the line his card was inspected by a Southeastern RPI and he was told it wasn’t validated.  Thankfully the RPI responded to my son’s protestations by scrolling back through the journey history and he noticed the Crayford to Slade Green journey.  He decided to let my son carry on, and on touch out at London Bridge an incomplete journey was recorded.  I called TfL the next day and they refunded the overcharge.

What actually happened was a mystery to the customer service staff at TfL,

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