Forum Replies Created
12/09/2023 at 11:19 in reply to: Using a gateline with both red cross and green arrow displayed #5106
Just to update you that the touch has registered in the app. It seems that the communication was delayed.
Sorry but this is insane. The instruction for such pads should say, like the notice shown at Highbury & Islington Northern City Line / Victoria Line interchange (not the exact wording):
National Rail ticket holders only
If you are travelling with Oyster / Contactless pay as you go and using another ticket for the remainder of the journey, touch here to start or end your pay as you go journey in order for the correct fare to be charged.
Furthermore, all the promotional materials for PAYG users specify that only touch the yellow reader at the start and the end, and all pink readers en-route, so it should be clear enough that yellow readers should not be touched during the journey.
The existence of continuation exits, which puts the card in a state of both inside and outside the system, solves nothing that can’t be solved by prominent signage, but creates so many problems that even RPIs are confused.
This is a serious issue. Why does a continuation exit allows continuation of the journey? Isn’t the point of a continuation exit solely to help customers who don’t know if the station is gated or not?
Can you give me some legitimate examples where a continuation exit reader is used other than to exit the station where the reader is located?10/09/2023 at 20:01 in reply to: Starting a new journey with unclosed journey on an Oyster with Travelcard #5089
What is the reason the same reader is used for in and out, unlike some other countries where different readers are used? This causes massive confusion when taps are missed / not registered, and creates a conflict point in passenger flow when exiting and entering passengers trying to touch the same readers.
This is not a technical problem as gates are already directional.31/08/2023 at 22:12 in reply to: Starting a new journey with unclosed journey on an Oyster with Travelcard #5070
So if the place I return is somewhere deep in zone 6 rural Surrey without any TfL bus service, is there no way to start a PAYG journey before the outward journey timed out and I had to buy another paper ticket to return?
There are some near the stairs on c2c platforms but they are normally out of use. Westbound the best bet is to use the platform level gateline.17/07/2023 at 12:58 in reply to: Farringdon to Penge West with 1-2 Travelcard loaded #5000
AFter taking the train timetable into consideration I will make the journey using only TfL services changing at Whitechapel, avoiding the problem.16/07/2023 at 20:58 in reply to: Using an Oyster Travelcard and a paper ticket on the Gatwick Express #4999
I have contacted GTR customer service. The response was that I would need zone 3 for my Travelcard. I then asked again about the route I intend to take and the response was that the ticket “isn’t expected to be valid” through Waterloo and Clapham Junction, which means a “loophole” has been brought to attention.
I am not responding further and depends on price difference, I’ll try to avoid this route or buy a ticket from West Hampstead Stations to avoid the problem.14/07/2023 at 21:22 in reply to: Farringdon to Penge West with 1-2 Travelcard loaded #4997
Is the extension fare always calculated as “the fares for the zones not covered by the Travelcard, on the same scale applicable to the whole through journey” within zone 1-9? Is it the same outside zone 1-9 as well?
For example, my card has National Railcard discount and a 1-2 Travelcard loaded, if I make a journey from Victoria to Gatwick Airport on a Southern service, will I be charged £4.80, which is the fare from Wandsworth Common to Gatwick Airport? If my through journey is Oxford Circus to Gatwick Airport, will the extension fare become £6.10 instead (the same as a Tooting Bec to Gatwick Airport, which is a zone 3-14 mixed mode fare)?
If I make a through journey across zone 1-2, but with both ends outside zone 1-2, will two extension fares (or the through fare if less), or just one be charged? For example, if my journey is Cricklewood to Streatham (zones 3-2-1-2-3), will I be charged £2.15 for the through journey, or just £1.65 as a single extension fare?12/07/2023 at 20:51 in reply to: Using an Oyster Travelcard and a paper ticket on the Gatwick Express #4993
Although I always keep some positive PAYG balance on my Oyster card for extrazonal travel, it is always less than a Gatwick Express fare. What will happen if I present such card at the Gatwick Express barrier?
For southbound direction, I always take the first train out of Victoria so there is a high chance that I can avoid the problem, by taking a Southern service before it, but if the first departing train is a Gatwick Express service to Brighton, how should I get through the barrier?
However, what will happen if I take a northbound Gatwick Express train all the way to Victoria, with my Brighton to St Pancras ticket and my Oyster card with Travelcard and a small amount of PAYG loaded? What should I put in the barrier in such circumstances?
Or should I put a large amount of PAYG balance on the card to get through the barrier, and reclaim the cost from TfL afterwards? I plan to do this frequently, multiple times per month throughout the summer.06/07/2023 at 21:48 in reply to: Farringdon to Penge West with 1-2 Travelcard loaded #4982
Getting back onto the same train won’t be possible if I have to touch out and in.
Is there really no way to obtain the much cheaper TfL fare in the southbound direction, or in the northbound direction if the first northbound arriving train is a Southern train, without waiting for the next train?
Also, does it take much longer if I travel through Whitechapel instead of London Bridge coming from Farringdon, or change at Canada Water going back to West Hampstead? By touching the pink reader at these stations the fare will become on the TfL scale.25/06/2023 at 21:44 in reply to: What will I cap at for 2 zone 2 tube journeys and 2 tram journeys? #4963
On a Sunday with National Railcard Oyster Card:
10:28 Willesden Green – 10:54 Victoria (Underground)
11:22 East Croydon (Tram)
12:44 Lloyd Park
19:56 Bus 30225/06/2023 at 20:09 in reply to: What will I cap at for 2 zone 2 tube journeys and 2 tram journeys? #4961
No such possibility. There was a trip to Brighton in between!25/06/2023 at 20:01 in reply to: What will I cap at for 2 zone 2 tube journeys and 2 tram journeys? #4959
As Thameslink was problematic I ended up making the following journeys:
Willesden Green to Victoria (Underground): £1.80
Total capped at £5.3001/03/2023 at 14:23 in reply to: Hackney – Shenfield: where should I touch out and in to reduce the fare? #4677
I’ll probably use a paper ticket between Stratford and Shenfield (which is £8.75 return) with Oyster west of Stratford (£1.80 peak + £1.05 off-peak), which bring down the total to £11.60 and allow me to use a non-stop train between Stratford and Shenfield.
Further splitting is available on stopping trains.
Maybe we can reword the question to be a journey on £1.60 fare, where the minimum required distance to use the fare is the longest among all possible journeys.
So Stratford – Whitechapel won’t qualify as the distance is calculated direct on the Elizabeth line.
Anything longer then Clapham Junction to Stratford in this case?10/02/2023 at 13:08 in reply to: Interchangeable stations by walking to avoid zone 1 #4610
It was after the EL opening as I travelled from Canary Wharf to London Fields in less than 20 minutes.10/02/2023 at 12:00 in reply to: Interchangeable stations by walking to avoid zone 1 #4607
I have emailed them before and got a stock reply.
I’ll think about how I can effectively FOI them about this issue.09/02/2023 at 22:54 in reply to: Interchangeable stations by walking to avoid zone 1 #4605
The notorious Whitechapel / Bethnal Green non-interchange is so annoying considering that it’s now the fastest way to get to Canary Wharf from the West Anglia line, among with other journey combinations from the West Anglia line as well.
Changing at Liverpool Street will likely result in missing one train compared to walking between the zone 2 stations.
The advertised default fare is labelled as “zones 1-2” in the fare finder, which is clearly wrong.
If you use a zones 2-3 Travelcard on Oyster without any PAYG balance on this route, your Oyster card will be blocked after the first use because your PAYG balance will end up negative, similar to the widely-reported problem when Oyster PAYG first went live about two decades ago that many Oyster Travelcards stopped working and negative PAYG balance was found out after investigation.
On the past weekend I made 3 journeys on the line and got charged £1.70 (National Railcard) again each as a result, between Kilburn High Road and Dalston Kingsland / Hackney Central.
I believe there is a large number of passengers overcharged as a result. I have sent an FOI request to TfL asking for the number of passengers travelling between Kensal Green – South Hampstead and Highbury & Islington – Stratford using PAYG or a non-zone 1 Travelcard, on
– days when the direct train runs
– other days, counting separately the passengers who touch and doesn’t touch the pink reader at Willesden Juinction.
I have called the helpline, citing that the existence of a direct train and they have processed a refund for me.
I hope that the fare table will be fixed such that whenever such trains run again I can be charged the correct fare.
Surely the most likely route between Kilburn High Road or South Hampstead to other North London Line stations is a direct train, right? The only way via zone 1 while dodging all barriers is to go back to Queen’s Park, change at Oxford Circus then Highbury & Islington. Even for Queen’s Park or Kensal Green, the assumption that the passenger will take a direct train should take precedence over a change in zone 1 for the default route.
Direct trains have run on this route for years already, so there is no excuse for TfL not to set up the fare table to charge correctly on this route.
I made an off-peak journey using my Railcard Oyster from Kilburn High Road to Hackney Central on a direct train. It charged me £1.70 at touching out. The fare finder showed that it is a zone 1-2 fare which is clearly wrong as the Overground train only runs within zone 2.
I’ll wait for a few days and see if there is a refund. If not I’ll contact TfL saying that the fare is wrong.
I made the journey today and the non-zone 1 fare was charged.