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I suspect it would be because Gatwick Express is a single journey in and of itself. Fares for onward travel aren’t combined with it as they are for other journeys just being charged separately. It’s a GatEx fare and a TfL single as Mike says.
As the TfL site only shows single journey fares, even when made up of lots of legs, the GatEx/LU combination being charged separately don’t meet the ‘single fare’ criteria so aren’t shown. Potentially confusing, as you say.
I’ve never been to Heathrow T4 so I don’t know the layout but I assume you’d need to tap out of the Eliz. line station and into the Picc. Line station?
If not, the question wouldn’t have meaning since the system wouldn’t know you’d been via Heathrow.
If so, I’d be very surprised if there was any sort of out of station interchange functionality that joined your journeys together as Heathrow isn’t an interchange station by any set of criteria. On that basis you’d surely be charged for a journey to Heathrow T4.
The mistake was probably taking 83 minutes for a 2 minute (plus access and waiting time) DLR journey. As above, it looks like the journey time you were relying on isn’t appropriate for this journey.
As far as I’m aware, for TfL to accept someone else’s ticket there needs to be a formal agreement in place between the companies for the duration of the disruption and this is normally explicitly announced as part of the disruption messaging.
Thus, at any other time, NR tickets will simply be refused.
The online and phone access methods share the same list of cards as long as you log into them with the same account details. If you’ve registered a card online, it should be available everywhere.
If you’ve logged into different Oyster accounts online and on the app, however, then you’ll see problems like this because Oyster cards can only be registered to a single account.
For the record (and anyone reading this in 2 years time), I meant to say £6.80 and £6.70 with the Oyster single being £3.40.
No. Both Shenfield and a lot of the stations towards Reading are outside the fare zones so a travelcard won’t cover them.
You could do the whole thing as a set of Oyster or contactless journeys if you’re going to leave each station when you get there (and you travel within the journey time limit each time). The only other alternative is a set of different paper tickets to cover the different legs of your journey but I’m not clever enough to know what tickets you should get for the cheapest travelling.
If I had to guess, I’d suggest it was because Ewell West is subject to a normal Oyster Zonal fare (z4-6) so will be standardised at the Oyster rate while the Epsom fare is probably set by SWR and won’t be related to oyster rates at as it’s outside the zones.
Changing at a terminal station normally seems to carry a price premium so perhaps that comes into play in the charging choice.
The Chiltern website will sell you a ticket to Marylebone with exactly the same peak/off peak price differential in the evening so I wouldn’t rush to say TfL have it wrong and no evening peak applies when they agree with the operator who actually runs the trains and sets the fares.
To address part of the original post, London Overground run the service to Shepherds Bush from platform 1 at Clapham Junction.
As a TfL service, check with them for adjustments.
I’d also add that there’s probably no need to tap a freedom pass on platform 1 before boarding but it won’t do any harm if you do.
There is no “default” route as such, the listed fare covers every route that doesn’t involve changing at any of the places listed.
So going to Clapham, Overground to Whitechapel and the Liz line to Liverpool Street would be an example (if I read it all correctly).
Tolworth -> Wimbledon -> Paddington -> Liverpool Street perhaps?
SWR – District – Elizabeth in this case.
Clapham to the Overground and on from there is another possibility I suppose but it’s not that direct
“The Max charge you’ve already paid” should be refunded when you contact them to explain what happened so there’s no “benefit” to be had from it.
In that situation, I’d probably tap in and out of the original station with no service to make it clear what I did and then in again at the alternative. It would be nice if there was something more technological to handle these situations but I don’t know what that would look like.
Before the hopper fare, getting kicked off an early terminating bus gave the option of getting a transfer ticket but I don’t know if that’s still done since the hopper would absorb most consequential problems.
Bluntly, if you were using Pay as You go Oyster on that journey, of course you’d be expected to get off a train and tap in or out at the Oyster boundary. That’s the way the system works and those are the rules of accessing it.
Just because it would be inconvenient to the traveller isn’t a reason that they could skip a step. The option exists to buy a through ticket or use contactless and avoid the stop so choosing not to take those options is accepting the need to work within the rules of the oyster system.
I think that having a travelcard covering the whole journey out to the Oyster boundary as well as a paper ticket from there would be about the only way to legally do the journey without getting off a train.
From Mike’s post on the previous page, the following is currently true of the cap for travel in the zones between Watford Junction and zone 1 but this will likely change next month when the annual fare increases are applied:
“The Anytime cap is £28.60 and the off-peak cap (after 0930 weekdays) is £21.30.“
Is this the routing that Southern (the government) have cut and LO was looking to potentially adopt, however unlikely that seems?
If so, does the default route still make sense as a default in light of whatever the current service pattern is?
(If this isn’t that route, the question probably doesn’t make sense)
The problem with that approach is the need to have the card on you for inspection and photo verification. A mobile phone token couldn’t handle the photos and people would doubtlessly leave the cards at home and travel using their devices and thus run the risk of penalty fares etc for not carrying what they need to.
If you get hold of a SWR Touch card, that will allow you a “tap in” – “tap out” contactless experience on SWR services, then you could use true contactless (I.e. bank card) on the tube section of your journey.
If the change at Wimbledon, the fiddly bit will be the need to “tap out” of your SWR journey and “tap in” to your TfL tube journey on the way in and the reverse on the return journey. You’d need to tap both cards, one after the other, on one of the Yellow validators on the tube platforms (not the pink ones on the underground concourse!).
Given that fares in these areas are purely dictated by the train operating companies (I believe), I think the chances of anything ‘new’ being introduced is unlikely. I don’t really see GWR and SWR agreeing to reduce the fares they charge just because people walk between the stations.
I look forward to being proved wrong, of course.
TfL aren’t involved at this point as far as I know. It’s just on the Monzo systems to time out the transaction as per the original request.
Arguably they should be involved, of course, and cancel the transaction themselves rather than taking the passive approach they seem to be using.
Pending transactions are supposed to ‘drop off’ after 7 days or so if they’re not collected. The double posting may be down to TfL, I don’t know, but this is more of a banking issue than a contactless one.
Given that you can only top up an Oyster card from an online order as part of a journey, are you sure it isn’t simply the standard deduction for the ‘journey start’ being made? i.e. adding £5 and then taking the £2.40 from that as whatever the standard initial fare deduction from your local station is.
As an additional question, are you actually taking a journey when you tap the card to top it up?
