I must admit, Feathers, that I share your concern. However, if these ‘interchanges’ are indeed being shown on car line diagrams then I think that potentially changes things. I’m intending making some requests later in the month and will include this case along with some others when I do.

Hi Michael,

The dotted lines on the tube map are described as “less than a 10 minute walk” as opposed to an out-of-station-interchange, although the circle for the station does mean interchange, so I guess it’s a bit confusing. Unless they have added an OSI since the list was last published, using that interchange will result in two fares. Under normal circumstances there is little point in an OSI between those stations because just about any journey can be made without resorting to walking down the street.

On the other matter, direct trains only run on a few days a year when engineering diversions mean trains pass through Primrose Hill. I don’t think TfL will entertain defining that as a default route when it isn’t available for most of the time. As someone who might benefit when it does happen, feel free to request that they consider it. It’s probably best to send an email or fill out a help an contact webform, but a phone call to the helpdesk might result in them taking details and calling you back later on.

Hi Richard,

So it’s been an eventful 7 days!

I agree that it’s unlikely anyone else used your phone. If you feel inclined you might want to check google maps timeline (if you have it activated) as that may indicate where you were at 10:27. Another avenue may be to contact your mobile provider and see if they can assist. If your phone pinged a mast nowhere near Bond Street at that time then it would be pretty conclusive. The other thing to ask TfL is why the charges for the 1st one were not incomplete journeys. That points to something fishy to me.

For the overcharges, I’d be asking my bank anyway, so that it’s logged that you’re actively investigating. They may even agree to refund the amount in the circumstances. TfL should only ever produce one transaction per day per card.

Hi Adam,

Have you looked at evening peak fares from Reigate, or between East Grinstead and Woldingham?

The whole thing is a bit of a mess. The reason Dorking is different to Reigate is because SWR set the fares from there even though half the trains are Southern.

Well £1.75 is the maximum a bus journey will cost, but I know you didn’t mean that ;). Looks like they still have some work to do.

This is very confusing. There are no cpay fares for Hertford North to Welwyn Garden City, possibly because they are both in the existing pre-oval contactless area. Also, isn’t there an issue at Stevenage where you have to exit and re-enter to get between platform 0 and the rest of the station? Do Hertford North trains ever use other than platform 0?

Cambridge? That isn’t part of this rollout?

Ah, I understand now. In which case, I don’t think there is a free way of breaking the OSI, unless you are going to cap anyway so a touch on a bus is effectively free. Have you managed to get a refund?

I think the number of people who exit and enter the station within 10 minutes after fulfilling their reason for going there is probably quite small.

I think the fact that most of the Gpay issues will have happened after the AWS outage started probably meant that some staff did jump to the wrong conclusion. In fact, if I hadn’t been aware of an issue on Sunday and had a problem on the Monday morning, I’d have jumped to the same conclusion myself.

As to what caused the issue itself, you’ll not get more than they’ve said. It was probably an issue at TfL’s end, but maybe caused by a change implimented by either GPay or Amex, that TfL hadn’t properly understood or wasn’t properly explained to them. As long as no-one is out of pocket then it’s just one of those things that happen occasionally. And I say that as someone who loves to know exactly what happened and gets frustrated when people won’t explain.

Hi Andrew,

You will be fine. There is no penalty for not touching a 60+ Oyster within the zones that it covers. You may potentially be asked to show your other ticket, but it is unlikely. Just make sure that you have the other tickets.

Thanks for the update. Fingers crossed it will get fixed.

However, this record looks like the existence of OSI overruled the fact that a same station exit between 0-2 minutes is cancelled within 45 minutes, which can prove problematic if one accidentally enters the wrong station among a set of OSIs to start his journey.

It seems to have been cancelled to me. They didn’t deduct a new entry charge at West Hampstead LU and adjusted it to the ‘correct’ fare for the whole journey on exit at Willesden Green.

I also tried entering a station before 09:30, realised that it was too early and exited immediately (where a peak maximum fare was charged) and re-entered after 09:30, and the correct off-peak fare was finally deducted.

That’s also what I’d expect to happen.

I’ll use two cards if I plan to do such journeys in the future.

That will certainly get round your 60p overcharge, but bear in mind if you do further journeys in the same day you might not benefit from the correct cap.