Mike (admin)

Forum Replies Created

Viewing 25 posts - 51 through 75 (of 173 total)
  • Author
    Posts
  • in reply to: Extension fare not the same as extra zonal fare #5133
    Mike (admin)
    Keymaster

    Hi Michael,

    There are fewer scales when it comes to extension fares, so you’ve been charged at the TfL-LU rate. You’d only be charged more if the journey was on the NR or NR-T scales.

    in reply to: Price Cap Vs Travelcard #5104
    Mike (admin)
    Keymaster

    Hi Michael,

    Within zones 1-6 the price of travelcards is generally more than the caps as a way of persuading people to use PAYG. This means you only pay for what you do which often works out less than a travelcard. If you do exceed the cap you’re still better off. Beyond the zones the caps are set at the current day travelcard prices because using PAYG is seen as a convenience rather than a cheaper option.

    At the moment you can’t add railcard discounts to contactless PAYG, and there’s a question mark over whether the Network Railcard will be possible when TfL introduce a card to allow discounts. The problem is the minimum fare on weekdays.

    There have always been maximum journey time restrictions when using PAYG. Anyone making a normal journey will not be affected by this unless a problem occurs en route. Enthusiasts can sometimes fall foul when they spend longer in the system than usual.

    PAYG prices and caps from Slough are valid on both Elizabeth line and GWR.

    Alan: There is no afternoon peak on off-peak caps either. The single fares may be higher, but they’re still limited by the off-peak cap.

    in reply to: Vauxhall to Putney Bridge Avoiding Zone 1 #5103
    Mike (admin)
    Keymaster

    Adding to what Feathers said, I think most people in Vauxhall wanting Putney would use National Rail as it’s one train and reasonably frequent. As to your comment about £2.80 vs £1.90, that is indeed the consequence of using National Rail as part of the journey.

    Mike (admin)
    Keymaster

    I suspect space is a limiting factor. At many stations the validators are actually on the pavement outside, or just inside a gate which isn’t wide enough for two directional flows.

    in reply to: Kentish Town OSI error #5093
    Mike (admin)
    Keymaster

    I’m very much in agreement, Michael. Signage at many stations leaves a lot to be desired. I’m not convinced different readers for entry and exit would work necessarily. It would be another chance for things to go wrong if someone didn’t have time or space to read the labels. It would work where there are clear lanes for each direction, but that just isn’t the case in most places in London. Also, prominent signage can be an issue in crowds where there isn’t enough room.

    However, this particular situation is a serious issue, given that people could be reported for prosecution after doing the right thing. TfL are aware and I hope to have a swift update.

    Mike (admin)
    Keymaster

    As stated, the answer is sadly no. If you are returning from the same station you went to, would a railcard discounted return ticket not be cheaper than two singles?

    Mike (admin)
    Keymaster

    Thanks Feathers, Hi Michael,

    Yes to (a). If there is a TfL bus nearby then touching in on that will close the earlier rail journey. As you have a travelcard the bus won’t be charged.

    Otherwise, if you touch a validator within the maximum journey time from the start of the open journey it will be treated as the end of that journey and charged accordingly.

    in reply to: Wembley to Hounslow price cap #5058
    Mike (admin)
    Keymaster

    Just to back up Feathers latest comment, as long as you are touched in at the time of an inspection there will be no problem. The Oyster system rules stipulate that you must touch in at the start of each journey and touch out at the end. Providing you do that the correct fare will be calculated by the system.

    in reply to: Maximum journey times #5044
    Mike (admin)
    Keymaster

    Hi Alan,

    I haven’t got a definitive answer, but I’d be amazed if the decision wasn’t made at time of touch in in both cases. Indeed the night tube probably inherits maximum journey time from the previous evening unless you touch in after 0430.

    in reply to: Tube Challenge – all stations in one day #5042
    Mike (admin)
    Keymaster

    “Best get it done before the Day Travelcard is withdrawn ????”

    Will still be here until Jan 2024 at the earliest.

    in reply to: Gatwick to London question #5041
    Mike (admin)
    Keymaster

    Hi BadenBaden,

    If you travel from Gatwick to London and then jaunt around zones 1-2 then the most you’ll pay is the zone 1-2 cap (£8.10) plus the single fare from Gatwick. So £17.60. It might be fractionally lower, but that’s the most.

    If you haven’t got much luggage and don’t mind going up and down a ramp at East Croydon then that can be reduced to Gatwick to East Croydon* £3.70, zone 3-5 extension* £3.00 and the zone 1-2 cap of £8.10, total £14.80. You just need to get out at East Croydon, touch out and back in again, then get the next train to London. *Note that slightly higher fares apply between 1600-1900 from Gatwick.

    in reply to: Oyster charges calculated incorrectly #5036
    Mike (admin)
    Keymaster

    It’s not ideal, I agree, but I think the only calculations so far programmed in are for full adult fares. It is mentioned in a way on: https://tfl.gov.uk/fares/find-fares/tube-and-rail-fares/pay-as-you-go-caps

    Weekly cap

    A weekly cap limits how much you pay for all your journeys in a fixed Monday to Sunday period. It works using adult rate pay as you go on contactless (card or device) or Oyster.

    in reply to: Oyster charges calculated incorrectly #5034
    Mike (admin)
    Keymaster

    Hi YearOfTheBusOyster,

    Sadly there are a lot of misconceptions in this post, some from TfL staff who really ought to know better.

    So, the first thing to point out is that only adult Oyster cards with no discount entitlement go through the back office process overnight. This means that you won’t get a refund, sadly. It also means that sometimes it is cheaper to get a normal ticket with the railcard.

    Helpline staff really ought to be aware that both Oyster and contactless charge extension fares, albeit that the Oyster ones are only calculated overnight. They also ought to know that Grays is not in zone 9 and that the caps are more expensive.

    I can, however, explain how the charges were arrived at.

    The first £6 counted towards the Anytime cap only.
    The 2x £1.75 counted towards the Anytime and off-peak caps (and the bus cap, though that’s irrelevant here).
    At this point the Anytime total was £9.50, just short of the £9.60 Anytime cap.
    The £9.60 counted towards the Anytime and off-peak caps, but now they are the Grays ones of £28.60 and £14.05.
    Finally the 95p took the off-peak travel up to £14.05 which was the off-peak cap.

    I hope this helps a bit.

    in reply to: Incomplete journey refunds and daily caps #5021
    Mike (admin)
    Keymaster

    All understood. The OSI is 10 minutes so I guess it depends on the queue in the Co-op!

    in reply to: Incomplete journey refunds and daily caps #5018
    Mike (admin)
    Keymaster

    Thanks for that. I’m not surprised they couldn’t work out what was happening. I’m not sure I know why the evening maximum fare was only £4.80 because it’s usually £6.40 off-peak. I also think the touch on the validator at Farringdon may be confusing things because that should have been part of the main journey. Anyway, you are correct that you should have been capped, so just ask them to refund the rest down to the cap.

    Moving forward, you don’t need to touch the validators when changing at Farringdon if you are making a PAYG journey. They only need to be used if the Thaneslink journey is using a paper ticket and you are starting/ending a PAYG journey at Farringdon. The signage is awful in that respect.

    I hope you get it sorted out.

    Edit. I’ve just noticed you spent 9 minutes at Farringdon, so probably went out of the gates, but if you are just changing and don’t need to go through both sets of gates then you don’t need to touch.

    • This reply was modified 11 months, 2 weeks ago by Mike (admin).
    in reply to: Incomplete journey refunds and daily caps #5016
    Mike (admin)
    Keymaster

    Hi redreni,

    Yes they should have applied the cap. They usually do in my experience. Go back to them and ask them to look at the whole days travel again. If you want to post your journey history for the day I’ll check your calculations.

    Mike (admin)
    Keymaster

    Hi Michael,

    If this was today (August 1st) then I’d check again on your full account tomorrow. Fortunately you haven’t committed an offence because you held a valid travelcard and an extension ticket. It’s possible that the gate was faulty, or that it hasn’t uploaded it’s touches straight away.

    If the touch in doesn’t appear tomorrow then it’s up to you whether you report this to the helpline. You’ll neither have been overcharged nor undercharged, so it’ll just be to report a curiosity.

    Mike (admin)
    Keymaster

    If an Oyster card does not have sufficient credit to cover the Gatwick Express fare then it won’t open the gates to platforms 13-14 at Victoria. You would need to seek assistance. Your paper ticket won’t work the barriers either.

    I would not recommend repeatedly asking TfL to refund Gatwick Express fares. They are likely to refuse after the first couple of requests because they will have explained that you can’t use the Oyster card in that way.

    I repeat my earlier advice that you need to ask GTR customer services how to make the journey you require using the valid tickets that you have.

    in reply to: Wembley to Hounslow price cap #4992
    Mike (admin)
    Keymaster

    Hi Aron,

    This is an interesting question.

    The pink validator in this case is designed to demonstrate that you have avoided zones 1-2. If you are simply making that journey there and back then there is a saving to be made by touching the pink validator. However, if you have already used zones 1-4 and capped then touching the pink validator at Rayners Lane will charge you for going into zone 5.

    The rules say that you should touch a pink reader if you pass one to ensure that you pay the correct fare. The only penalty for not touching one is that you will be charged the higher fare. In your case you are happy to pay the zone 1-4 fare because you have already capped. I don’t see a problem ignoring the pink validators in this instance.

    Mike (admin)
    Keymaster

    Hi Michael,

    The only way to avoid the charge being made on your Oyster card would be to ask to be let through the gates. I’m not confident that you would be successful. I agree that the combination of tickets is valid and I would suggest contacting GTR customer services to ask why it’s not possible to use a valid combination of tickets on this journey.

    in reply to: re. planned extension of Oyster in Kent/Essex #4987
    Mike (admin)
    Keymaster

    Indeed. We’ve already seen some reporting suggesting that pay as you go will be the cheapest method, which it isn’t guaranteed to be. The BBC even suggested the whole thing was starting the day of the announcement. I can certainly see lots of problems ahead.

    in reply to: Slade Green to Chessington South fare routing #4985
    Mike (admin)
    Keymaster

    Hi Chris,

    Both those routes would work, as would Slade Green – Lewisham – Denmark Hill – Clapham Junction – Chessington. Because it’s the default fare/route you simply need to not touch anything between to get the fare.

    Mike (admin)
    Keymaster

    If the whole journey you are making includes NR elements, then any extension fare will be at the NR scale, even if the extension is not on NR services. If there was another way I’d tell you.

    As for using Whitechapel or Canada Water rather than London Bridge, I don’t know but it may well be a similar time. There are more ELL trains at Penge West than Southern and you have extra services joining at Sydenham. My best advice is to try it out.

    in reply to: re. planned extension of Oyster in Kent/Essex #4981
    Mike (admin)
    Keymaster

    Hi Katherine,

    Yes, you can’t mix travelcards (either on Oyster, or 60+ or Freedom Pass) with PAYG on contactless. I think they may well have to be very careful with the messaging.

    Mike (admin)
    Keymaster

    That’s very interesting. Thank you.

Viewing 25 posts - 51 through 75 (of 173 total)