I agree that Epsom to Strawberry Hill is wrong, it should be the same as Twickenham. There are not many trains from Raynes Park towards Richmond, so I’m guessing that the extra availability of trains between Clapham Junction and both Richmond and Epsom means that most people will go that way.

No. Oyster and contactless PAYG is valid on all services* within the area. The 60+ is a special concession which is not valid on services outside Greater London (with a few exceptions like Dartford).

*For the pedants, it’s not valid on Avanti West Coast because they do not carry passengers solely between Watford and Euston – it’s all long distance stuff. Also not valid on High Speed 1 beyond Stratford International.

Hi Colin,

60+ Oyster cards are not first generation, but that was what the Oyster app called them, same with zip cards. I added my 60+ Oyster to my web account as soon as I got it, perhaps try that rather than doing it through the app or TfL Go.

No, 60+ Oysters cannot have topup added to them. There is no way to tell when you might have to pay or not where different services use the same stations. For example, the 60+ Oyster is not valid on London North Western services from Watford Junction and Bushey, but it is valid on the London Overground Lioness line services. Similar issues apply with Shenfield, Cheshunt and others. There are also places like West Croydon to New Cross Gate where the 60+ is valid on London Overground Windrush line after 0900, but not on Southern until 0930.

Did you call the helpdesk? Did they explain what might have happened? Did you get a refund?

I can. It’s £2.20 for the evening peak trip to Brentwood and £2.00 for the off-peak return trip later on. These are the TfL-LU fares for zones 7-9 which apply for extension fares on the EL between Harold Wood and Brentwood. You can see the fares by putting Moor Park to Amersham into the fare finder.

Hope that helps.

Thanks for starting this discussion. I’ve also commented about the journeys being described by the start time and the destination station, which seems a bit perverse to me. The lack of intermediate touches makes working out why a journey might have been joined unexpectedly a bit more difficult.

The addition of journey history for ‘first generation’ cards like the 60+ is a great step forward. The cards are not first generation, of course, so I’m glad that that stupid restriction has gone. I’ll check out the live history next time I use it. I did notice that it suggests it’s possible to top up a 60+ Oyster, which it really shouldn’t allow. I didn’t actually take it through to payment, but you can get all the way through the screens without an error or warning notice.

It’s a real shame you have to switch between app and website to get the full experience.

Hi John,

Quick reply because I’m really busy at the moment.

1) Shoreham via Sevenoaks is absolutely allowed as you don’t leave the PAYG area.
2) Caps will be added shortly.
3) Peak fares queries should be directed to Southeastern who set the fares on both lines from Sevenoaks.

Hi Kijeta,

It’s a subtle difference, but they are still peak and off-peak fares, they’re just charged at the same price. But railcard discounts apply to off-peak fares so they appear cheaper.

Hi Adam,

Yes, the lack of NR trains is probably why it won’t sell you the ticket. You could try Brentwood as the origin instead, or Cheshunt, or maybe Watford High Street. Any zone 7-9 National Rail station should work, except Dartford.

Hi Adam,

Something appears to have got out of step. I’ve asked for clarification. The SFF (and our fare finder) is supposed to reflect actual fares charged, so it shouldn’t be wrong.

Edit: You could call the helpdesk and see if they can explain, and/or issue a credit.

• This reply was modified 3 months, 2 weeks ago by Mike (admin).

Hi YOTBO,

I’m not sure whether I’ve ever had cards disappear, but what I do when a card is expired is hide it. You can do this on the website and it respects the action in the app.

That’s a good point about the National Rail site.