Mike

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Viewing 25 posts - 26 through 50 (of 124 total)
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  • in reply to: Double top ups? #3537
    Mike
    Moderator

    Hi Chris,

    It should allow you to have multiple topups active. It certainly allows multiple refunds. I’ve added details about Faster Universal Load to the topping up page.

    in reply to: Greenwich to St Pancras #3530
    Mike
    Moderator

    Hi Thomas,

    Journeys on Thameslink between Elephant & Castle or London Bridge and Finsbury Park or West Hampstead Thameslink are charged using the TfL-LU fare scale.

    The £3.20 fare shown on brfares is incorrect. Sadly this is not an unusual problem as there is no direct link between the fares database used by brfares and the official TfL PAYG database used to actually make the charges.

    From Greenwich there is no way of knowing whether the passenger went via Bank, Moorgate and Farringdon (TfL-LU) or London Bridge NR (NR1) so the cheaper fare is charged.

    • This reply was modified 1 month, 3 weeks ago by Mike.
    in reply to: Incomplete journey #3527
    Mike
    Moderator

    Hi Alan,

    Firstly those gates at Waterloo are a major nightmare. You aren’t the only person who thinks they’ve touched into the Underground because you’ve already gone down steps from the National Rail station.

    Forgive my confusion but can you clarify. You tried to let them know where the incomplete touch was but were told in an email that there was a problem. Then you saw another message saying you could pick up a refund by using your card? Does this mean you have a refund queued? If you have then read my new bit about Faster Universal Load on the topping up page.

    Otherwise perhaps you could clarify what you have done and what and how you’ve been told.

    in reply to: New Oyster Capping #3484
    Mike
    Moderator

    Hi Nick,

    I’ve just had it confirmed. After 3 days the refund will go on a dormant list. When you next touch the card it will resend the refund ready to pick up on the touch after that. This should always work for rail journeys (unless it’s a really short one) and will only fail if the only journey is a singular bus or tram journey. It will keep trying for six months after which you would need to call customer services.

    • This reply was modified 2 months ago by Mike. Reason: Received answer
    in reply to: Epping to Chesham #3405
    Mike
    Moderator

    Zone 1-9 off-peak day travelcard with railcard is £9.70. Epping to Chesham off-peak single £4.30 and valid on Chiltern trains out of Marylebone too.

    Travelcard is better value for you Chris, I know.

    in reply to: Epping to Chesham #3403
    Mike
    Moderator

    Hi Mike,

    14 zones (6-5-4-3-2-1-2-3-4-5-6-7-8-9) on a Sunday is 4 hours.

    Maximum Journey Times

    in reply to: Slade Green to Epping – has the OSI changed? #3365
    Mike
    Moderator

    Hi Chris,

    Thanks for the journey history. I should have realised the issue sooner but it’s clear now. You took 141 minutes to get from Slade Green to Epping. The expected route is via Woolwich and Stratford using 7 zones (6-5-4-3-4-5-6). That gives a maximum journey time of 130 minutes. They broke the OSI to avoid charging two incomplete journeys.

    • This reply was modified 2 months, 1 week ago by Mike. Reason: Corrected attrocious maths error
    in reply to: Websites new OSI list #3364
    Mike
    Moderator

    Hi Wiggy,

    I’ve got a new article coming shortly about those dotted lines. For the moment note that they are simply nearby stations within a certain criteria. Most happen to be OSIs but that’s just coincidence. OSIs are a very specific thing in the fares data.

    in reply to: Websites new OSI list #3362
    Mike
    Moderator

    Hi Wiggy,

    No, you’re not missing anything. I redesigned the page splitting the list into 3 different sections. The notes related to different gatelines within a station which is the third list, and the note is now alongside the details for each station. In the main list the notes just stated that details for each different gateline were the same, which seemed a bit pointless. I’ve now deleted the notes column from the main lists.

    Thanks for spotting the error.

    in reply to: Future Nine Elms Station OSI? #3298
    Mike
    Moderator

    Then again I think most people don’t care what fare they are charged, eg all the people at my work who get the train to Waterloo and then connect on the Jubilee line to London Bridge(!)

    Well if they have a travelcard then it doesn’t matter, but if their using PAYG then perhaps they should be educated.

    in reply to: Future Nine Elms Station OSI? #3291
    Mike
    Moderator

    Hi Chris,

    Nice map … except the extension is going the wrong way.

    The zoning issue is going to be a nightmare locally on the ground. You could come out of Sainsbury’s and pop next door to zone 1 Nine Elms station, or walk half a mile towards central London and board southbound trains from Vauxhall in zone 2. I think it’s likely that the stations will start in zone 1, but I wouldn’t bet against them becoming zone 1/2 in the future.

    As for the map, the only way it will work sensibly is to put the extension over the top of Vauxhall. There are other places where stations are not in the correct place on the current map (eg the two Bethnal Green stations). The dotted link to the pier from Vauxhall will have to cross the extension line, but that’s probably the least worst side effect. Alternatively they could just lose the dotted line and put the boat symbol by the station name as they do at London Bridge.

    in reply to: Slade Green to Epping – has the OSI changed? #3289
    Mike
    Moderator

    Hi Chris,

    I’m not aware of an issue. Can you copy full journey history and I’ll enquire.

    Out of interest, did you need to go via Charing Cross? I’d have used DLR from Woolwich to Stratford personally.

    in reply to: Fare between Farringdon and Heathrow Rail #3286
    Mike
    Moderator

    Thanks John,

    It almost certainly is an LU cash fare, though quite why that is available from National Rail outlets is beyond me. I don’t think it’s anything to do with Crossrail because the fare from Farringdon to the rail stations at Heathrow will be the same as, or more than, it currently is from Paddington. And the Crossrail fares which were added to the database in 2018 are all still there.

    It will be interesting to see if it’s still there later today as it’s the third fare change day of 2021.

    • This reply was modified 2 months, 3 weeks ago by Mike (admin).
    in reply to: (Happily) not charged for missing touch #3278
    Mike
    Moderator

    Yes and no. Reading is outside the Oyster area. If you have to go through gates then you’ll be charged. Even if the station is open with validators you could still be caught by a revenue check and issued with a penalty fare or reported for prosecution.

    in reply to: (Happily) not charged for missing touch #3276
    Mike
    Moderator

    Hi Andyboy,

    No charge is made when the only touch is within the zones covered by your travelcard.

    in reply to: Fare between Farringdon and Heathrow Rail #3274
    Mike
    Moderator

    Hi Abraham,

    I have no idea what is happening there. I fully expect the same fares to apply from any zone 1 station.

    in reply to: Automatic Refund for Same Station Exit #3268
    Mike
    Moderator

    Hi Darren,

    If it is applied automatically then you won’t need to claim. It will be added onto your balance next time you touch in within 3 days of the refund being generated. You should also get an email if your card is registered. I’m not sure whether it applies to all categories or not.

    If you haven’t received a refund or email after 48 hours then you can claim by calling the helpdesk.

    Mike
    Moderator

    Yes, the concept of paying for a family in one go has sadly been lost with Oyster and contactless PAYG.

    in reply to: Can I change my account information? #1147
    Mike
    Moderator

    Hi Darren,

    If you click on your name next to your post you’ll see your profile. On the left hand side is an edit link which allows you to change any fields apart from your username.

    Mike
    Moderator

    Hi Darren,

    No, Oyster cards can only be used by one person at a time as the fares are calculated as you go. The only other way to get money off the card is to request a full refund which disables the card.

    If your friends have contactless bank cards then that is probably the best way to go. The fares are the same as Oyster and there’s no need to top up. At the end of each day the system totals up the best price for all your travel and requests the money from your bank.

    in reply to: How to find out what an automated refund was for? #1142
    Mike
    Moderator

    Hi Chris,

    When did you obtain this Oyster card? My first thought is that it’s the refund of the fee paid when you buy the card. That’s a two stage process kicked off with a touch in and completed with the next touch. I agree that it’s unlikely to be the Stratford fare.

    in reply to: Confused at Hayes #1139
    Mike
    Moderator

    Hi Laura,

    I’ve worked out a possible scenario that works. Did you possibly touch in at Hayes, decide to get a coffee, then touch in again more than 2 minutes after the first one? If you did then it looks like this:

    Hayes – Hayes £0.00
    Incomplete journey at London Bridge NR £8.60 (it’s now after 6.30 so peak)
    London Bridge – White City £3.00
    White City – Oxford Circus £2.50
    Oxford Circus – London Bridge £1.90 (reached zone 1-2 cap of £7.40 excluding the incomplete journey)
    London Bridge – Hayes £2.70 (charged as a zone 3-5 extension fare as you’d capped for 1-2)

    Total £18.70.

    in reply to: Confused at Hayes #1138
    Mike
    Moderator

    Still puzzling.

    Hayes to White City £5.20 (off-peak as you touched in before 0630, assuming you went straight to the tube at London Bridge)
    White City to Oxford Circus £2.50
    Oxford Circus to London Bridge £2.40
    Total so far £10.10
    London Bridge to Hayes should have cost a further £2.60 to bring you up to the daily cap. After 1900 you get 2 hours and 5 minutes to make the journey so you shouldn’t have exceeded that, and Hayes has validators so you couldn’t be going the wrong way. If you touched twice in the morning they would have to have been separated by 2 minutes to makae a difference.

    Journey history. Do you have an account set up already? If yes, login* and add your contactless card to it and you’ll be able to see the history. If no, go to https://contactless.tfl.gov.uk and scroll down to where it says 7-day journey and payment history. I strongly advise getting a proper account and adding your card to it because you can then see history for up to a year. If you look at the Journey history and queries page it shows how to contact them about a journey.

    I have to caution about what you did. Had there been a revenue check at Oxted you would probably have had to pay a penalty fare for travelling without a valid ticket. My recommendation would be to travel by the next train to East Croydon, touch out and get a ticket to Oxted and use that to get back in. Upper Warlingham is the furthest you could go on contactless, but your train may not have stopped there so you couldn’t touch out. No need to queue for the extra ticket at East Croydon as you can purchase an e-ticket on your phone. End of caution.

    *Logging into a TfL account can be a bit of a pain because they’ve screwed up implimenting the captcha code, but you should get in eventually. It usually takes two goes.

    in reply to: Confused at Hayes #1136
    Mike
    Moderator

    Hi Laura,

    The zone 1-5 daily cap is £12.70 so you were definately overcharged. The capping day runs from 0430-0430 so midnight doesn’t come into it. The RRB almost certainly has screwed things up. The Network Railcard can’t be added to an Oyster card because the minimum fare on weekdays means that no discount is applicable for the majority of journeys. Contactless should* be no more than Oyster and can sometimes work out cheaper.

    I’ve tried several combinations but without a bit more detail I can’t work out how £18.70 gets reached. If you can paste your journey history into a reply it’ll make sense. It’ll also point to which journeys you need to request a refund for. My guess is that the main issue was touching in at Hayes at the end of the day started a new journey instead of ending one. The other issue may be whether you touched out at Lewisham before getting the bus. All will become clear with history.

    *There are a very small number of use cases where contactless might charge more overall, involving Radlett and Potters Bar. Almost certainly not relevant for you.

    in reply to: Luton Airport to waterloo contactless or not? #1129
    Mike
    Moderator

    Hi Shana,

    I don’t think it’s a good idea to combine the airport shuttle with the rest of your journey. The fare for adults is £2.40 single or £3.80 for an open return (should be valid for a month). Children are half price.

    For the rest of your journey I can’t actually see your quoted prices. I think the £37 price may be wrong. £12.60 is correct for contactless from Luton Airport Parkway to Waterloo using the Underground from Kings Cross. But there’s an even cheaper way. Stay on the Thameslink train to London Bridge and then pick up any Southeastern train to Waterloo East. This avoids the Underground and so saves you £2.40 making the fare £10.20. The main exit from Waterloo East is onto the concourse at Waterloo Mainline.

    For your child it’s a bit more complicated. Contactless only charges adult fares so you’ll need to buy them a ticket. Unlike contactless you can’t avoid an Underground inclusive fare for Waterloo East, even though you don’t actually use it. The £10.30 price is from the Airport including the shuttle bus. Separately the bus is £1.20 and the train from Luton Airport Parkway is £9.05, so a 5p saving. If you get the return on the bus it’ll save a bit more over both journeys.

    So to summarise, shuttle bus returns £3.80 + £1.90, contactless for you £10.20 and ticket for child £9.05.

Viewing 25 posts - 26 through 50 (of 124 total)