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My (monthly) statement is back! Email just received covering the entire month of June. Hopefully it stays that way.
Thanks! I’m not very familiar with Finsbury Park, as is probably obvious. 🙂
I got a response back from the help desk as follows:
On escalating this to our technical team, there has been an issue identified, which there isn’t a fix for at this time, but they are working on it!
However, there is a workaround in the meantime. If you set-up your account to receive weekly statements, once you’ve received these then you can revert back to monthly. Strangely, setting statement delivery to a different timeframe can often solve the issue.
Lastly, after trying these steps, if we still don’t have any joy, unfortunately the only way to retrieve your journey history will be to manually download it until a fix can be created. This is very easy to do and only takes a few seconds.
I’ve tried setting mine to weekly so we’ll see if it sorts the issue. I did try turning it off and on to no effect some time back so I’m not that optimistic.
Me neither. I’ve been doing manual CSV exports (which is at least possible; it can be set to export the full 8 week date range in one go).07/06/2021 at 13:52 in reply to: Feltham to Cheshunt with oyster 60+ using Greater Anglia #1010
Ouch! Thanks for the correction.07/06/2021 at 12:56 in reply to: Feltham to Cheshunt with oyster 60+ using Greater Anglia #1008
You can also buy a ticket from Enfield Lock to Cheshunt for the same price, available as an e-ticket, if you’d rather not visit a ticket office. The train does not have to call at Enfield Lock, only pass it; which in the case of GA services they all do.
Thanks for the report! Maybe fiddling with the setting in April (I turned the feature off and on) has caused the May one not to turn up. I’ll leave well alone and cross my fingers for June 🙂
Thanks for your thoughts. I know it’s a bit of an unusual idea. I didn’t imagine anyone would be looking for idiots like me, there again I did wonder if this is a well worn path for point-to-point modes due to the cable car, but the entrance and exit passageways are physically segregated there.
Two maximum fares on that line would be the same as two single journeys (I believe?) so I wouldn’t feel too disappointed there.
Once minimise travel is withdrawn I think I’ll give it a try. Although knowing my luck the timetables will be tweaked such that it is no longer possible by then! 🙂
Another option would be tapping out and then straight back in again at Clapham Junction (perhaps at the Grant Road entrance). Clapham Junction to Golders Green is Zone 2 with an OSI at Camden Road/Camden Town which might save you waiting for the OSI to time out.
The other thought that struck me is why you aren’t starting your journey at East Putney or Putney Bridge, which offer straightforward non-Zone 1 options.
- This reply was modified 3 months, 2 weeks ago by Chris D..
I recall reading somewhere that Kennington will become a Boundary Zone 1/2 (can’t find where now; the best I can turn up is an uncited claim on the List of stations in London fare zone 2 Wikipedia page.
A Nine Elms to Vauxhall OSI is admittedly very niche; the walk means that Oval (and stations further south) will be equal or better sticking with Vauxhall LU and changing at Stockwell, and London Bridge (and stations further north) will be better with other options via Waterloo. But as someone who lives between Kennington and E&C and has tried every way conceivable of accessing SWR services from home (none of them particularly seamless), it would be a welcome addition for me 🙂
I’m not sure if you’re referring to the oyster app, or the oyster website… but on the website, when I went through this, I had to attempt to add another top up and on the last page of that the option presented itself to remove any unwanted cards (as a link under each card).
NB you can’t delete a card that’s associated with auto top up, so if you do have such a card you’ll need to go to auto top up settings and change the associated card first.
That makes sense, especially the stuff about accessing offline materials and staff being stretched across teams. I note multiple lines are often unavailable due to staff shortages especially on weekends, so FOI is a distant relation of essentialness by comparison. I guess I’d better cut some slack for a bit longer (much to the relief of the team who would otherwise receive my
frivolousnot critical requests!)
TfL takes train frequency into account when deciding zonal coverage. Streatham has frequent northbound trains on Thameslink and Southern, whereas from Tooting you are stuck with the Wimbledon loop of the Thameslink line which is half hourly. This explains the different treatment. Note that Streatham to Southfields is Zone 3 only, so East Putney is the cut point.
TfL only need half an excuse to default to a Zone 1 route and in this case the Zone 1 competitor would be via Herne Hill and Victoria. You may well ask why TfL assume that a transfer at Victoria happened when no touches at the Victoria gateline took place, but there are lots of examples of TfL not distinguishing routes based on Out of Station Interchanges where they could do, especially where a pink reader exists to prove the cheaper route instead.
- This reply was modified 3 months, 3 weeks ago by Chris D..
I also can’t speak to Google Pay, but Apple Pay is capable of authorising a transaction on public transport only even when the phone has no signal and is out of power. With Apple this is a feature called “Express Travel” and needs to be turned on; I wonder if there is something similar on Android?
- This reply was modified 5 months, 2 weeks ago by Chris D..
In addition, even if you weren’t inspected by a revenue block, you wouldn’t escape the fact that your journeys wouldn’t be symmetrical. TfL has sophisticated reporting platforms to look for precisely the kind of anomaly you are suggesting and you would eventually find yourself being targeted. As others say there are likely to be other (legal) ways to save money if you describe your journey in more detail!22/12/2020 at 00:04 in reply to: City Thameslink-St Pauls and Manor House-Harringay Green Lanes #299
I do think TfL needs to decide what the dotted lines mean. “Walkable and has an OSI” is one definition, but equally it might be useful to someone to know a destination station is near another so they can use a more convenient route. For example, Battersea Park and Queenstown Road Battersea – there are no rational interchanges anyone would want to make but it could be useful for journey planning purposes to know of the proximity.21/12/2020 at 23:47 in reply to: Southwark/Waterloo East/Waterloo OSI = NR1-T fare? #298
Interesting! Looks like the same applies for Bermondsey to Charing Cross NR, which I did a while back, but the NR1-T guess was correct there. Obviously solution would be to add a route from Southwark to Waterloo East at Z1 TfL-LU but I guess that could cause different problems.18/12/2020 at 09:48 in reply to: City Thameslink-St Pauls and Manor House-Harringay Green Lanes #291
Also Swiss Cottage / South Hampstead.
City Thameslink / St Paul’s is the only dotted line without an OSI in Zone 1 though, and is soon to be also displayed on the Tube Map. Adding that is becoming urgent in my view, tourists and visitors will use it.02/12/2020 at 00:31 in reply to: TfL Funding Package 1/11/2020 (kids free bus fares safe) #269
I think the 10:00 pm end time is quite harsh. As an example, a friend of mine who lives and works outside Central London used to drive in after work to meet up and go to the theatre. His home and his work are not well connected by public transport, and there isn’t realistically enough time to drive home and then get public transport into London. What will obviously happen is driving to the congestion charge boundary and connecting on public transport, which I suppose is £4.80 TfL wouldn’t have seen otherwise. But the inconvenience will also reduce journeys into Central London with the economy being the loser.
If an evening and weekend extension has to happen, it would arguably be prudent to have a peak and off peak rate for the congestion charge. An evening and weekend rate of £5 tallies nicely with the Zone 2-1 return fare they would otherwise see, and people with a choice would probably use public transport to avoid fuel and parking fees on top of that.
Incidentally (and I don’t think I’ve encountered a route where this applies yet since the concession at E&C was fixed), what happens when touching on a pink reader to invoke a zone 2 journey (from a zone 1 default) during the afternoon peak?
E.g. Stratford to E&C NR via Whitechapel and Peckham Rye: without a pink reader this would be charged at £1.60. Is a pink reader touch ignored and the fare kept at £1.60, or would you be charged £2.40?
And if charged more, does that create an obligation to touch the pink reader..! 🙂
Another minor moan:
- E&C NR to Elverson Road via Lewisham NR – charged as Zone 1-2 even with the OSI touch. I could actually accept the argument that E&C to Lewisham NR is marginally more likely via Z1 (I’d say it’s about equal), but that on its own is Z2.
And ones already mentioned but useful to collate:
23/11/2020 at 19:26 in reply to: Why can’t railcard holders resolve incomplete journeys online? #254
- E&C NR to Imperial Wharf via Clapham Junction – charged as Zone 1-2 even with the pink reader touch at Clapham Junction. Frankly it should be Zone 2 only even without a pink reader touch, there is no other credible route with no intermediate touches. The ‘via Vauxhall’ fare is even stranger.
- E&C NR to Surrey Quays – charged as Zone 1-2 even though there were no OSIs implicating Zone 1.
Thanks. I can understand all sorts of incomplete journeys being unresolvable, especially those missing touch-ins or that need a second journey addressed due to an OSI not applying. But I’ve had to call for every type of issue including basic ones (some of them not my fault!). I certainly don’t understand why there’s a blanket stop on Railcard refunds.
At my home station I have forgotten a couple of times when dealing with the ticket office/TVM for something. Then I don’t pass any readers on the way to the platform and out of sight is out of mind. I’d much prefer readers at platform level but understand why that doesn’t happen as a rule.
The lack of Cannon Street to Monument is another one where the distance argument doesn’t apply. Of course the distance is slightly greater when factoring in the internal walk from Monument to Central/Northern trains.