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Yes, that does appear to be a bit all over the place. Most of that will be down to SWR. The only one I’m not sure about is Grays which could be priced by C2C or SWR.
Hi Hugo,
No, it’s got nothing to do with where you start. Tell her to make the most of it, but expect it to be corrected at some point.
My apologies, I’d looked at so many different variations I missed that. I think it is an error, but it may well work. Let me know what the charge was if you can.
Hi,
Thank you for raising this. I’ve just logged in to my web account and I have the same issue. I will be querying this at some point. The 60+ Oyster card still appears in TfL Go, so I’m really not sure what’s happened. If I’m checking up on things at home I will usually use the web account, so I’d prefer it to be back there if possible.
And yes, the address check functionality is still suspended as far as I know. You can carry on using the card until they get round to sending an address check email, at which point you will have to pay the fee to continue using it.
Hi Hugo,
I’m afraid you’ve got a little confused by the options for getting from Balham to Clapham Junction. The expensive routes all use the Southern line from Balham (NR) via Wandsworth Common, whereas the cheaper ones take the Northern line from Balham (LU) to Clapham North and change onto the Windrush line at Clapham High Street. Travelling via Clapham North/High Street is solely using TfL services, even if you end up on the Southern service between Clapham Junction and West Brompton only. The decider for the fares depends on which station you use at Balham.
I hope that helps, but do come back if you’re still not sure.
Hi Meglos,
I completely agree that Epsom to Strawberry Hill is wrong. When I have time I will try and contact SWR, but in the meantime feel free to contact them yourself. The more who do, the more likely it will change.
Whilst changing at Whitechapel avoids zone 1, it also involves NR between Clapham Junction and Richmond, so I think the fare is correct.
This was picked up by the local rail user group and Southeastern said it would be corrected. I suggest that you contact them about this issue as it is they that supply the data to TfL’s system.
Hi Michael,
It’s because every route has to be set up in the system to be charged. They haven’t put via Canada Water etc in as a valid route between East Finchley and Denmark Hill, so the system charges the default fare.
I hope that makes sense.
Hi Michael,
This is the secondary usage of pink readers, to say you’ve only used TfL services instead of you’ve avoided zone 1. As with all journeys, a decision has been made on the liklihood that people will take any specific route. In the case of Denmark Hill I agree with TfL that you’re far more likely to stay on the Northern line to Clapham North and then use the Windrush line from Clapham High Street as it’s a shorter route and only one change of trains. In the case of the Forest Hill line they clearly reckon that Underground/Underground/Windrush is the most likely route, and the alternative via London Bridge can be identified by the interchange there, so they don’t mandate the pink readers at Whitechapel etc.
You may find they add Denmark Hill as a result of your query, but I wouldn’t be surprised if they decide it’s not worthwhile.
Two things. That April journey history was an off-peak Friday which proves that there was 10p difference off-peak as well. It must just be the railcard off-peak which was the same, or maybe it’s Oyster vs contactless.
The other thing I’ve sent you an email with some specific details for the helpdesk.
I’m calling the helpdesk right now and they are puzzled. There is definitely something strange going on.
Hi Chris,
So, are you saying that there is a bus and tram discount which can be loaded on a normal adult Oyster card, which is different to the bus and tram discount photocard? The photocard certainly seems to have a weekly cap according to https://tfl.gov.uk/fares/find-fares/bus-and-tram-fares.
I think it’s likely that the error crept in last March, unless you have any history to prove otherwise from beforehand. I have asked what happened, but my usual contact was away last week. Still waiting for a response. I also tried it out off-peak and the correct fare was charged, so it looks like just the peak fare was wrong. Hopefully it will have been fixed this morning, though do reply back here if it hasn’t been and I’ll chase it further.
Hi Nick,
TfL are still suffering from the effects of the cyber security incident, although customer facing things are now all back online. The advance fares on the fare finder were made available on Friday, and I added it to this site until this morning.
There are a number of alternative “avoiding zone 1” fares from Oval stations to zone 1 stations. I don’t know what is happening, other than the fares are being set and entered by people possibly unfamiliar with the Oyster/PAYG system. In the case of Shepperton the fares are set by SWR, so I suggest you query anomalies with them.
I agree that Epsom to Strawberry Hill is wrong, it should be the same as Twickenham. There are not many trains from Raynes Park towards Richmond, so I’m guessing that the extra availability of trains between Clapham Junction and both Richmond and Epsom means that most people will go that way.
No. Oyster and contactless PAYG is valid on all services* within the area. The 60+ is a special concession which is not valid on services outside Greater London (with a few exceptions like Dartford).
*For the pedants, it’s not valid on Avanti West Coast because they do not carry passengers solely between Watford and Euston – it’s all long distance stuff. Also not valid on High Speed 1 beyond Stratford International.
It’ll certainly have a different number. Contact the helpdesk and ask them what you should do. You will see journey history when it’s sorted out, it’s all zero fares though.
Hi Colin,
60+ Oyster cards are not first generation, but that was what the Oyster app called them, same with zip cards. I added my 60+ Oyster to my web account as soon as I got it, perhaps try that rather than doing it through the app or TfL Go.
No, 60+ Oysters cannot have topup added to them. There is no way to tell when you might have to pay or not where different services use the same stations. For example, the 60+ Oyster is not valid on London North Western services from Watford Junction and Bushey, but it is valid on the London Overground Lioness line services. Similar issues apply with Shenfield, Cheshunt and others. There are also places like West Croydon to New Cross Gate where the 60+ is valid on London Overground Windrush line after 0900, but not on Southern until 0930.
Thanks for the update.
You didn’t exceed the maximum journey time. The TfL website says that 90 minutes is allowed for a journey in zone 1 only. Can you reply back to them and dispute their assertion? The webpage is https://tfl.gov.uk/fares/how-to-pay-and-where-to-buy-tickets-and-oyster/pay-as-you-go/keep-within-maximum-journey-times.
