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Hi redreni,
Yes they should have applied the cap. They usually do in my experience. Go back to them and ask them to look at the whole days travel again. If you want to post your journey history for the day I’ll check your calculations.
Hi Michael,
If this was today (August 1st) then I’d check again on your full account tomorrow. Fortunately you haven’t committed an offence because you held a valid travelcard and an extension ticket. It’s possible that the gate was faulty, or that it hasn’t uploaded it’s touches straight away.
If the touch in doesn’t appear tomorrow then it’s up to you whether you report this to the helpline. You’ll neither have been overcharged nor undercharged, so it’ll just be to report a curiosity.
If an Oyster card does not have sufficient credit to cover the Gatwick Express fare then it won’t open the gates to platforms 13-14 at Victoria. You would need to seek assistance. Your paper ticket won’t work the barriers either.
I would not recommend repeatedly asking TfL to refund Gatwick Express fares. They are likely to refuse after the first couple of requests because they will have explained that you can’t use the Oyster card in that way.
I repeat my earlier advice that you need to ask GTR customer services how to make the journey you require using the valid tickets that you have.
Hi Aron,
This is an interesting question.
The pink validator in this case is designed to demonstrate that you have avoided zones 1-2. If you are simply making that journey there and back then there is a saving to be made by touching the pink validator. However, if you have already used zones 1-4 and capped then touching the pink validator at Rayners Lane will charge you for going into zone 5.
The rules say that you should touch a pink reader if you pass one to ensure that you pay the correct fare. The only penalty for not touching one is that you will be charged the higher fare. In your case you are happy to pay the zone 1-4 fare because you have already capped. I don’t see a problem ignoring the pink validators in this instance.
Hi Michael,
The only way to avoid the charge being made on your Oyster card would be to ask to be let through the gates. I’m not confident that you would be successful. I agree that the combination of tickets is valid and I would suggest contacting GTR customer services to ask why it’s not possible to use a valid combination of tickets on this journey.
Indeed. We’ve already seen some reporting suggesting that pay as you go will be the cheapest method, which it isn’t guaranteed to be. The BBC even suggested the whole thing was starting the day of the announcement. I can certainly see lots of problems ahead.
Hi Chris,
Both those routes would work, as would Slade Green – Lewisham – Denmark Hill – Clapham Junction – Chessington. Because it’s the default fare/route you simply need to not touch anything between to get the fare.
If the whole journey you are making includes NR elements, then any extension fare will be at the NR scale, even if the extension is not on NR services. If there was another way I’d tell you.
As for using Whitechapel or Canada Water rather than London Bridge, I don’t know but it may well be a similar time. There are more ELL trains at Penge West than Southern and you have extra services joining at Sydenham. My best advice is to try it out.
Hi Katherine,
Yes, you can’t mix travelcards (either on Oyster, or 60+ or Freedom Pass) with PAYG on contactless. I think they may well have to be very careful with the messaging.
That’s interesting. How long was there between touching in for the second tram and touching in on the bus? Could that actually have been a hopper?
Hi Michael,
Use of the tram will trigger the zone 1-3 cap of £6.30. You’ll pay £5.80 because the 4 journeys won’t reach the cap.
Hi Hazy,
It’ll happen again if you repeat the same journeys. Basically any bus journey counts towards all 3 caps, the anytime rail cap, the off-peak rail cap and the bus cap. It was introduced when weekly capping was first applied to Oyster and it’s never been fixed.
Hi Adam,
£2.35 is the discounted fare. Without the railcard it is £3.60. Sadly this is a known disadvantage for railcard holders travelling to boundary zone 1/2 stations in the evening peak. Changing the programming to allow some users to be charged to the extra zone would potentially increase the calculation time allowed to process the touch while the card is still touching the reader.
The purpose of offering off-peak fares ending in zone 1 in the evening peak is to encourage people travelling into London for evening entertainment to use public transport.
Hi Lauren,
Weybridge is currently beyond the contactless area, so you’d need to buy a ticket for at least part of the journey. I think the cheapest reasonable route is likely to be via Wimbledon. You’d need an Anytime return from Weybridge to Wimbledon which is £12.60, then use PAYG from Wimbledon to South Kensington on the District Line which is £3.70 peak (£3.00 off-peak if you touch in after 1900 at South Kensington). Total £20.00 (or £19.30) which is quite a bit cheaper than the Anytime day travelcard at £29.40.
If your commute is generally 5 days a week then a season ticket for Weybridge to Wimbledon will save a bit, but I’d still use PAYG for the Underground.
Fares and caps will be the usual bank holiday ones (ie off-peak all day). You’ll need to check individual operators for what services will be running. There may be some engineering work.
Hi Martin,
No it wouldn’t. The hopper fare was derived from the original tram system including the feeder buses in Addington, so a touch within an hour of the first one would have been effectively ignored.
And I can report that the pads now have pink stickers back on them, together with a plastic cover hich I’ve not seen before but doesn’t stop the reader from being used.
Yes, you should keep the Oyster card number to yourself. It won’t be printed on receipts as far as I know, and certainly not in full.
Hi Duncan,
I’ve split this so as not to confuse an open thread.
It’ll be the second option. The off-peak cap applies for the journeys you make and the zones you use after 0930. Having said that, in the specific case of the zip 11-15 card the same off-peak cap applies all the way to zone 9, so you won’t notice anything different.
Hi Joel,
Short answer is No. When in the system a pink validator simply records a via point. As you’ve found, if out of the system it will recond an entry. If you need to end a PAYG journey you’ll need to use the gate under platform 1.
